Senior Tech Support Manager — Strategy, Ops & Quality

Motorola Solutions; Denver (CO); Hybrid; USD 105,000 - 115,000; Full time

Job summary

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line to lead a high-performing team, align support with the product lifecycle, and partner with product and engineering teams to influence the roadmap. You will bridge technical support with cross-functional groups to ensure the voice of the customer informs the product strategy.

Lead initiatives in Knowledge-Centered Support, software quality tracking, and training programs while delivering exceptional

Qualifications

• 4+ years experience as a Technical Support leader or people manager.
• High School Diploma.
• Legal authorization to work in the U.S. indefinitely is required; employer sponsorship not available.

Responsibilities

• Oversee team operations and report key support health metrics to senior leadership.
• Integrate Knowledge-Centered Support, Collaborative Support and Community Engagement in support processes.
• Act as the executive point of contact for customer satisfaction trends and business health.
• Serve as final escalation point for client and internal technical support issues.

Skills

Executive Communication

Operational Leadership

Cross-Functional Collaboration

Strategic Thinking

Stakeholder Management

Knowledge-Centered Support

Community Engagement

Team Leadership

Education

Bachelor's degree or equivalent practical experience

Job description

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line to lead a high-performing team, align support with the product lifecycle, and partner with product and engineering teams to influence the roadmap. You will bridge technical support with cross-functional groups to ensure the voice of the customer informs the product strategy.

Lead initiatives in Knowledge-Centered Support, software quality tracking, and training programs while delivering exceptional