Senior Tech Support Manager — Strategy, Operations & Escalations

Motorola Solutions; Lincoln (NE); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line. You will lead a high-performing team, aligning support with the product lifecycle and acting as a bridge between support and cross-functional teams to influence the product roadmap.

The role emphasizes strategic leadership, operational excellence, and collaboration with Product and Engineering to improve customer satisfaction and product quality. Hybrid work is offered in a U.S. context.

Qualifications

• 4+ years experience as a Technical Support leader or people manager
• Legal authorization to work in the U.S. indefinitely is required; no sponsorship
• High School Diploma required

Responsibilities

• Oversee team operations and report key support health metrics to senior leadership
• Partner with Product and Engineering to establish software quality tracking programs
• Drive cross-functional training and collaboration to influence product roadmaps

Skills

Executive communication

Operational execution

Cross-functional collaboration

Knowledge-Centered Support

Software quality tracking

Education

Bachelor's degree or equivalent

High School Diploma

Job description

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line. You will lead a high-performing team, aligning support with the product lifecycle and acting as a bridge between support and cross-functional teams to influence the product roadmap.

The role emphasizes strategic leadership, operational excellence, and collaboration with Product and Engineering to improve customer satisfaction and product quality. Hybrid work is offered in a U.S. context.