Senior Technical Support Leader — Product & Quality

Motorola Solutions; Westminster (CO); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions' Envysion product line seeks a Senior Technical Support Manager to lead a high-performing team, scale operations, and ensure the voice of the customer informs our product roadmap.

You will partner with Product and Engineering, drive Knowledge-Centered Support, implement software quality tracking, and deliver measurable improvements in service and satisfaction.

The role requires 4+ years of technical support leadership, a high school diploma or higher, and US work authorization.

Qualifications

• 4+ years as a technical support leader or people manager
• High School Diploma
• US work authorization required; sponsorship not available

Responsibilities

• Oversee team operations and report key support health metrics to senior leadership
• Serve as final escalation point for client and internal issues; partner with Product and Engineering to track quality
• Drive cross-functional training programs and knowledge-sharing to improve product support and customer satisfaction

Skills

Leadership

KCS Knowledge

Software Quality

Executive Communication

Cross-functional Collaboration

Operational Leadership

Education

Bachelor's degree or equivalent

Job description

Motorola Solutions' Envysion product line seeks a Senior Technical Support Manager to lead a high-performing team, scale operations, and ensure the voice of the customer informs our product roadmap.

You will partner with Product and Engineering, drive Knowledge-Centered Support, implement software quality tracking, and deliver measurable improvements in service and satisfaction.

The role requires 4+ years of technical support leadership, a high school diploma or higher, and US work authorization.