Senior Technical Support Leader — Shape Product Quality

Motorola Solutions; Salt Lake City (UT); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line to lead a high-performing team and scale operations. You will bridge technical support and cross-functional teams to ensure the voice of the customer informs the product roadmap.

In this strategic role, you will own execution, report metrics to senior leadership, and drive programs for knowledge-centered support and software quality tracking.

Qualifications

• 4+ years experience as a Technical Support leader or people manager.
• High School Diploma.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Bachelor's degree or equivalent practical experience preferred.

Responsibilities

• Oversee team operations and report key support health metrics to senior leadership.
• Integrate Knowledge-Centered Support, Collaborative Support, and Community Engagement methodologies.
• Act as the executive point of contact for customer satisfaction trends and business operational health.
• Partner with Product and Engineering teams to establish software quality tracking programs.
• Drive cross-functional and new product training programs for support team members.

Skills

Executive communication

Operational execution

Cross-functional collaboration

Education

Bachelor's degree or equivalent

High School Diploma

Job description

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line to lead a high-performing team and scale operations. You will bridge technical support and cross-functional teams to ensure the voice of the customer informs the product roadmap.

In this strategic role, you will own execution, report metrics to senior leadership, and drive programs for knowledge-centered support and software quality tracking.