Senior Technical Support Engineer Windows, VMware & Citrix

Onit, Inc; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Pro4ia is seeking a Technical Support Engineer – Level 2 to join its global IT services team in the United States. The role focuses on off-site and on-site technical support for Windows desktop/server environments, MAC OS, Citrix, VMware, and related Microsoft technologies.

You will provide level 2/3 support, handle complex desktop/server/network issues, and contribute to documentation and client relations within a managed service context.

Qualifications

• 7+ years of experience in Windows desktop and server OS; MAC OS technologies.
• Bachelor’s degree in computer science or equivalent experience.
• MCSA preferred.

Responsibilities

• Provides off-site technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications
• Provide level 2 and 3 support through our help desk ticketing system in time to meet our client obligations.
• Respond to and resolve advanced level desktop, server, and network issues that have been escalated from level 1 or 2.
• Support for Microsoft Windows Server, MAC OS, Citrix and VMWare technologies.
• Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Exchange in-house and hosted e-mail systems.
• The ability to participate effectively in multiple support efforts and provide technical expertise.
• Create and maintain client-related documentation.
• Actively participate as a strategic member of the technology team, including participating in team meetings and providing technical support for our managed service clients.

Skills

Windows Server administration

Active Directory

Networking basics

Citrix XenApp/XenServer

VMware vSphere

Hyper-V

Microsoft Exchange

Customer service

Documentation

Education

Bachelor's degree in computer science or equivalent experience

MCSA (preferred)

Tools

Citrix XenApp/XenServer

VMware vSphere

Microsoft Hyper-V

Microsoft Exchange (on-prem/hosted)

Job description

Pro4ia is seeking a Technical Support Engineer – Level 2 to join its global IT services team in the United States. The role focuses on off-site and on-site technical support for Windows desktop/server environments, MAC OS, Citrix, VMware, and related Microsoft technologies.

You will provide level 2/3 support, handle complex desktop/server/network issues, and contribute to documentation and client relations within a managed service context.