Senior Technical Support Engineer - Telemetry (Remote)

Cribl; United States; Remote; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. You will help customers by diagnosing and resolving complex issues across Cribl Stream and related observability products.

This is a remote-first, globally distributed team. The ideal candidate combines strong technical skills with excellent communication and a collaborative mindset, thriving on solving tough problems for enterprise customers.

Qualifications

• BS degree in Computer Science or a related field or equivalent work experience.
• 5+ years’ experience supporting enterprise customers or distributed systems.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience with Linux, cloud platforms (AWS/Azure), and networking.

Responsibilities

• Develop deep technical understanding of Cribl Stream and other products.
• Provide enterprise-level technical support to our Enterprise customers and across channels such as Slack, email, online meetings.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real‑time forums (e.g., Slack) for real‑time questions.
• This position will require stand‑by, on‑call, or off‑hours duties.

Skills

Linux

AWS

Azure

Networking

Troubleshooting

Customer facing

JavaScript

Regex

Education

BS in Computer Science or related field

Tools

Splunk

Elasticsearch

LogStash

Job description

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. You will help customers by diagnosing and resolving complex issues across Cribl Stream and related observability products.

This is a remote-first, globally distributed team. The ideal candidate combines strong technical skills with excellent communication and a collaborative mindset, thriving on solving tough problems for enterprise customers.