Senior Technical Support Engineer - Remote India

Meazure Learning; United States; Remote; USD 10,000 - 15,000; Full time

Benefits offered by this job

Remote-friendly

Professional development

Great team environment

Job summary

Meazure Learning, a global online proctoring and testing solutions provider, is building a Customer Support Engineering team remotely from India. The role focuses on handling complex technical issues across software platforms, with direct collaboration to engineering and product teams to ensure high-quality support for test-taker experiences.

You will work across time zones, contribute to knowledge bases, and continually improve support processes while helping maintain integrity of online

Qualifications

• Bachelor's degree in computer science, engineering, information technology, or equivalent practical experience.
• 7-10 years of experience in technical customer support or similar roles for SaaS/web applications.
• Strong troubleshooting and analytical skills; ability to investigate complex issues and identify root causes.
• Understanding of web applications, HTTP/HTTPS, networking fundamentals, and browser troubleshooting.
• Familiarity with SQL, relational databases, and ability to write queries.
• Understanding of REST APIs and API troubleshooting; experience with Postman or similar tools.

Responsibilities

• Provide prompt, accurate technical support to customers via email, chat, and phone.
• Diagnose and troubleshoot basic to intermediate issues related to software applications and services.
• Guide users through step-by-step solutions with clear instructions.
• Assist with account inquiries, login issues, and product navigation.
• Document all interactions and resolutions in the ticketing system; escalate when needed to Engineering.
• Contribute to knowledge base; suggest new articles and improvements.
• Act as a customer advocate; relay feedback to product and service teams.
• Participate in training to stay updated on products and best practices.
• Mentor junior engineers and serve as a technical escalation point.

Skills

Technical troubleshooting

SaaS/Web apps

API troubleshooting

SQL queries

REST APIs

Monitoring/logging

Root-cause analysis

Cross-functional collaboration

Documentation

Zendesk/Jira

Education

Bachelor's degree in CS/Engineering/IT

Tools

Postman

Grafana

Datadog

Splunk

AppSignal

Job description

Meazure Learning, a global online proctoring and testing solutions provider, is building a Customer Support Engineering team remotely from India. The role focuses on handling complex technical issues across software platforms, with direct collaboration to engineering and product teams to ensure high-quality support for test-taker experiences.

You will work across time zones, contribute to knowledge bases, and continually improve support processes while helping maintain integrity of online