Senior Technical Support Engineer – Reliability & Warranty

Atlas Copco Group Co.,Ltd; Rock Hill (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Atlas Copco Group seeks a Senior Technical Support Specialist in Rock Hill, SC. You will architect and execute end-to-end service programs to maximize uptime, drive product reliability, and sustain competitive advantage for PTNA’s portfolio.

You will analyze warranty data, use SAP BKU and QM modules, lead Technical Committee Meetings, and present training on portable air compressors, pumps, generators, telematics, and controllers.

Qualifications

• Bachelor’s degree in engineering and 7+ years of related experience.
• Experience with portable air compressors, pumps, generators, and telematics.
• Proficiency with SAP BKU and QM modules.
• Ability to present technical training and lead cross-functional meetings.

Responsibilities

• Architect and execute end-to-end technical service programs to maximize uptime.
• Analyze warranty data and coordinate with Engineering, Production, Quality.
• Lead Technical Committee Meetings and track actions with dashboards in Power BI.
• Provide on-site engineering guidance and liaise with Customer Centers and distributors.

Education

Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, related Engineering disciplines, or a closely related field

Tools

Power BI

QlikView

SAP BKU

SAP Analytics Cloud

MyQuest

Parus

DSE Config Suite

CanPlus Configuration

CanPlus Customizer

FleetLink

PowerConnect

Toolbox

SAP ERP

Job description

Atlas Copco Group seeks a Senior Technical Support Specialist in Rock Hill, SC. You will architect and execute end-to-end service programs to maximize uptime, drive product reliability, and sustain competitive advantage for PTNA’s portfolio.

You will analyze warranty data, use SAP BKU and QM modules, lead Technical Committee Meetings, and present training on portable air compressors, pumps, generators, telematics, and controllers.