Senior Technical Support Engineer - Overnight, Remote (PST)

Jobgether; United States; Remote; USD 86.000 - 115.000; Vollzeit

Benefits dieser Stelle

Fully remote

Health insurance

401(k)

Zusammenfassung

Jobgether is seeking a Senior Technical Support Engineer for an overnight Pacific Time shift, fully remote within the United States. You will serve as the senior escalation resource for complex HL7 integrations, PACS/RIS, and Windows environments, owning incidents and guiding customers through high-impact technical issues.

You will mentor support engineers, collaborate with Engineering and Product, and help build scalable processes, runbooks, and automation to improve service quality and

Qualifikationen

• Senior-level technical support experience in enterprise SaaS environments.
• Hands-on HL7 v2 messaging (ORU, ORM, ADT) and healthcare IT familiarity.
• Experience leading or mentoring support teams and handling high-priority incidents.

Aufgaben

• Act as senior escalation resource for complex issues
• Guide customers through high-impact technical problems and coordinate with Engineering
• Own incidents from detection to RCA and post-incident review
• Contribute to improvements in processes, automation, and documentation

Kenntnisse

Technical leadership

Escalation management

Enterprise SaaS support

Communication

Ausbildung

Bachelor's degree

Tools

Zendesk

Linear

PACS

Azure AD

Jobbeschreibung

Jobgether is seeking a Senior Technical Support Engineer for an overnight Pacific Time shift, fully remote within the United States. You will serve as the senior escalation resource for complex HL7 integrations, PACS/RIS, and Windows environments, owning incidents and guiding customers through high-impact technical issues.

You will mentor support engineers, collaborate with Engineering and Product, and help build scalable processes, runbooks, and automation to improve service quality and