Overnight PST Senior Tech Support Engineer — AI Radiology

present of AI; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Rad AI, a leading provider of generative AI for radiology, is seeking a Senior Technical Support Engineer for overnight PST shifts. This remote role supports large hospital and radiology customers, handling complex issues across reporting software, HL7 interfaces, and Windows/PACS setups while driving root-cause resolution.

You will be the escalation point, lead major incidents, mentor peers, and help shape AI-driven support tooling.

Qualifications

• Hands-on enterprise SaaS support experience.
• Experience with healthcare messaging and radiology workflows.
• Strong communication with clinicians and IT staff.

Responsibilities

• Serve as top technical escalation point for large hospital and radiology customers.
• Lead major incidents and support go-lives.
• Mentor other support engineers and improve ticket workflows.

Skills

HL7 messaging

PACS workflows

SaaS support

Incident management

Clear communication

Tools

Zendesk

Job description

Rad AI, a leading provider of generative AI for radiology, is seeking a Senior Technical Support Engineer for overnight PST shifts. This remote role supports large hospital and radiology customers, handling complex issues across reporting software, HL7 interfaces, and Windows/PACS setups while driving root-cause resolution.

You will be the escalation point, lead major incidents, mentor peers, and help shape AI-driven support tooling.