Senior Technical Support Engineer - OT Cybersecurity (Remote)

Dragos; United States; Remote; USD 86,000 - 106,000; Full time

Job summary

Dragos is seeking a Senior Technical Support Engineer to protect critical infrastructure and resolve complex issues for enterprise customers. You will leverage expertise in Linux, Kubernetes, and cloud platforms to support the Dragos Platform and guide customers through advanced configurations.

You will act as a trusted technical advisor, handle high-severity escalations, and participate in on-call rotations to ensure service reliability across a remote-first team.

Qualifications

• Must be a US citizen with 4+ years in technical support or related field.
• Proficient in Linux administration; hands-on with Kubernetes and hardware diagnostics.
• Experience with cloud platforms, especially AWS.
• Strong troubleshooting across APIs, networking, and hybrid cloud/on-prem environments; excellent communication.

Responsibilities

• Resolve complex technical issues and support Dragos Platform reliability.
• Serve as a trusted technical advisor to enterprise customers.
• Participate in escalation engineering and on-call rotations (up to one weekend per month).
• Collaborate with product and engineering teams to improve customer success.

Skills

Linux Admin

Kubernetes

Cloud AWS

Hardware Diagnostics

APIs & Networking

Customer Focus

Job description

Dragos is seeking a Senior Technical Support Engineer to protect critical infrastructure and resolve complex issues for enterprise customers. You will leverage expertise in Linux, Kubernetes, and cloud platforms to support the Dragos Platform and guide customers through advanced configurations.

You will act as a trusted technical advisor, handle high-severity escalations, and participate in on-call rotations to ensure service reliability across a remote-first team.