Senior Technical Support Engineer - Federal (Fully Remote)

Dragos; United States; Remote; USD 86,000 - 106,000; Full time

Job summary

Dragos is seeking a Senior Technical Support Engineer to protect critical infrastructure and resolve complex issues for enterprise customers. You will leverage expertise in Linux, Kubernetes, and cloud platforms to support the Dragos Platform and guide customers through advanced configurations.

You will act as a trusted technical advisor, handle high-severity escalations, and participate in on-call rotations to ensure service reliability across a remote-first team.

Qualifications

• Must be a US citizen with 4+ years in technical support or related field.
• Proficient in Linux administration; hands-on with Kubernetes and hardware diagnostics.
• Experience with cloud platforms, especially AWS.
• Strong troubleshooting across APIs, networking, and hybrid cloud/on-prem environments; excellent communication.

Responsibilities

• Resolve complex technical issues and support Dragos Platform reliability.
• Serve as a trusted technical advisor to enterprise customers.
• Participate in escalation engineering and on-call rotations (up to one weekend per month).
• Collaborate with product and engineering teams to improve customer success.

Skills

Linux Admin

Kubernetes

Cloud AWS

Hardware Diagnostics

APIs & Networking

Customer Focus

Job description

• As a Senior Technical Support Engineer at Dragos, you’ll be a key contributor to protecting critical infrastructure from cyber threats.
• This role is essential to resolving complex technical issues, supporting customer success, and strengthening the reliability of the Dragos Platform.
• You’ll serve as a trusted technical advisor to enterprise customers, leveraging your expertise in modern infrastructure, observability tools, and platform integrations.

Requirements:

• MUST be a US Citizen with 4+ years of experience in technical support, systems engineering, or a related field.
• Proficiency in Linux administration and hands-on experience with Kubernetes, hardware diagnostics, and cloud platforms (especially AWS) are required.
• Strong troubleshooting skills across APIs, networking, and hybrid cloud/on-prem environments, along with excellent communication skills and a customer-first mindset.

Compensation:

• Salary: $96,000 with a competitive equity package.
• This role includes participation in escalation engineer and weekend on-call rotations (up to one weekend per month).

Dragos

Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure. They are a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.