Senior Tech Support Engineer — Remote | Equity

Dragos; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Dragos is seeking a Senior Technical Support Engineer - Federal to act as a trusted technical advisor for enterprise customers, focusing on resolving complex issues and ensuring Dragos Platform reliability. The role emphasizes collaboration across global teams, incident response, and technical leadership in a remote-first setup.

You will troubleshoot Kubernetes, Linux, and cloud environments, contribute to knowledge bases, and participate in on-call rotations to ensure high availability for

Qualifications

• 4+ years of experience in technical support, systems engineering, or a related field.
• Proficiency in Linux administration and troubleshooting.
• Hands-on experience with Kubernetes, hardware diagnostics, and cloud platforms (especially AWS).
• Familiarity with tools such as RabbitMQ, Elasticsearch, Logstash, Kibana, Grafana, Prometheus, and Postgres.
• Strong troubleshooting skills across APIs, networking, and hybrid cloud/on-prem environments.
• Excellent communication skills and a customer-first mindset.

Responsibilities

• Provide advanced technical support for the Dragos Platform, handling escalated tickets.
• Investigate and resolve complex issues involving Kubernetes, Linux, hardware, cloud infrastructure.
• Validate reported issues by replicating problems in labs and analyzing logs.
• Escalate unresolved issues to Engineering Support with full context.
• Collaborate with internal teams to improve support processes and knowledge base content.
• Maintain professional communication with customers and deliver timely updates.

Skills

Linux admin

Kubernetes

AWS

Troubleshooting

Networking

APIs

Customer-first

Tools

RabbitMQ

Elasticsearch

Logstash

Kibana

Grafana

Prometheus

Postgres

Job description

Dragos is seeking a Senior Technical Support Engineer - Federal to act as a trusted technical advisor for enterprise customers, focusing on resolving complex issues and ensuring Dragos Platform reliability. The role emphasizes collaboration across global teams, incident response, and technical leadership in a remote-first setup.

You will troubleshoot Kubernetes, Linux, and cloud environments, contribute to knowledge bases, and participate in on-call rotations to ensure high availability for