Senior Technical Support Engineer-Remote-First Cybersecurity

Dragos, Inc.; United States; Remote; USD 86,000 - 106,000; Full time

Job summary

Dragos, Inc. is seeking a Senior Technical Support Engineer to protect critical infrastructure and resolve complex platform issues. You will serve as a trusted technical advisor to enterprise customers, working remotely across North America, Europe, the Middle East, and APAC.

You will troubleshoot Kubernetes, Linux, hardware, and cloud environments, document findings, and contribute to knowledge bases while engaging with cross-functional teams to ensure high-quality support and customer success.

Qualifications

• US Citizen required.
• 4+ years in technical support, systems engineering, or related field.
• Proficient in Linux administration and troubleshooting.
• Hands-on experience with Kubernetes and cloud platforms (AWS).
• Familiarity with monitoring and logging tools (RabbitMQ, Elasticsearch, Logstash, Kibana, Grafana, Prometheus, Postgres).
• Excellent communication and customer-facing skills.

Responsibilities

• Provide advanced technical support for the Dragos Platform, handling escalated tickets.
• Investigate and resolve complex issues involving Kubernetes, Linux, hardware, and cloud infrastructure.
• Validate reported issues by reproducing problems in lab environments and analyzing logs.
• Escalate unresolved issues to Engineering Support with clear context.
• Collaborate with internal teams to improve support processes and knowledge base.
• Maintain professional communication with customers, delivering timely updates.

Skills

Linux administration

Kubernetes

Cloud platforms (AWS)

APIs & networking troubleshooting

Customer-first mindset

Tools

RabbitMQ

Elasticsearch

Logstash

Kibana

Grafana

Prometheus

Postgres

Job description

Dragos, Inc. is seeking a Senior Technical Support Engineer to protect critical infrastructure and resolve complex platform issues. You will serve as a trusted technical advisor to enterprise customers, working remotely across North America, Europe, the Middle East, and APAC.

You will troubleshoot Kubernetes, Linux, hardware, and cloud environments, document findings, and contribute to knowledge bases while engaging with cross-functional teams to ensure high-quality support and customer success.