Senior Technical Support Engineer — Industrial Automation

Schneider Electric

Jeffersonville (IN)

On-site

USD 102,000 - 152,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (15 days)

Job summary

Schneider Electric is seeking a Senior Engineer I, Technical Customer Care in the United States to act as a senior technical authority for Foxboro and DCS platforms. You will lead investigations, perform advanced root-cause analyses, and develop innovative troubleshooting methods to improve customer satisfaction.

You will provide expert-level support, mentor junior engineers, and collaborate with engineering to drive long-term solutions.

Qualifications

8+ years of hands-on experience in process control, industrial automation, DCS, SCADA, or related control system environments.
Demonstrated experience supporting complex customer environments and leading resolution of critical technical issues.
Proven track record of mentoring technical teams and influencing cross-functional stakeholders.
Experience working directly with customers in mission-critical industrial environments.

Responsibilities

Serves as a senior technical authority for customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, networking, and application platforms.
Leads the investigation and resolution of complex, high-impact customer issues, performing advanced root cause analysis using system diagnostics, customer data, logs, and product behavior.
Develops innovative troubleshooting methodologies and drives corrective and preventive actions to reduce recurring issues and improve customer satisfaction.
Provides expert-level technical support through phone, email, web, and remote collaboration tools, ensuring timely resolution of critical customer escalations.
Acts as the primary technical escalation point for support engineers, System Integrators, Field Service personnel and other Schneider Electric teams.
Identifies product defects, systemic issues, and improvement opportunities, collaborating with engineering and product management teams to drive long-term solutions.
Mentors and coaches junior support engineers, promoting technical excellence and knowledge sharing across the organization.