Senior Technical Support Engineer, Healthcare IT

Novarad; Provo (UT); On-site; USD 75,000 - 110,000; Full time

Job summary

Novarad, based in the Greater Provo/Salt Lake City area, seeks a Technical Support Engineer III to act as a senior technical expert for customers and teammates. You will solve complex challenges, mentor engineers, and collaborate with Escalation, Customer Success, and Technical Operations to improve products and customer experience.

This role offers a clear path to leadership, hands-on troubleshooting, and opportunities to shape technical processes while driving product improvements.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Five or more years of experience supporting enterprise software, systems administration, healthcare IT, or related field.
• Experience administering Windows Server environments, including Active Directory, LDAP, DNS, DHCP, and Group Policy.
• Strong troubleshooting across Windows, enterprise applications, networking, servers, databases, and hardware.
• Working knowledge of Microsoft SQL Server and VPN connectivity.
• Demonstrated ability to mentor peers and lead technical initiatives.

Responsibilities

• Resolve the most complex technical issues involving Novarad software, hardware, networking, databases, and enterprise infrastructure.
• Serve as the senior escalation resource for issues that cannot be resolved by Level I or Level II Support Engineers.
• Perform detailed root-cause analysis on recurring or high-impact issues and drive permanent corrective actions.
• Troubleshoot software, hardware, networking, database, virtualization, and integration issues within complex healthcare environments.
• Collaborate directly with distributors, healthcare IT professionals, clinicians, and customer leadership on active projects and support incidents.
• Proactively identify opportunities to improve customer environments through upgrades, preventative maintenance, and infrastructure best practices.
• Maintain accurate, detailed documentation within the CRM and knowledge management systems.

Skills

Windows Server

Active Directory

DNS DHCP

Group Policy

SQL Server

TCP/IP networking

VMware

Hyper-V

PowerShell

HL7/DICOM

PACS RIS

Documentation

Mentoring

Education

Bachelor's or Associate in IT/CS

Tools

PowerShell

VMware

Hyper-V

MS IIS

Network monitoring tools

CRM systems

Job description

Novarad, based in the Greater Provo/Salt Lake City area, seeks a Technical Support Engineer III to act as a senior technical expert for customers and teammates. You will solve complex challenges, mentor engineers, and collaborate with Escalation, Customer Success, and Technical Operations to improve products and customer experience.

This role offers a clear path to leadership, hands-on troubleshooting, and opportunities to shape technical processes while driving product improvements.