Senior Healthcare IT Support Engineer

Novarad Corporation; Provo (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Novarad Corporation is seeking a Senior Technical Support Engineer III to act as a trusted technical resource for customers and teammates in the Provo/Salt Lake City area. You will resolve complex issues across software, hardware, networking, databases, and infrastructure, while mentoring other engineers and partnering with Escalation, Customer Success, and Technical Operations.

You’ll contribute to product improvements, document solutions in knowledge bases, and lead or participate in

Qualifications

• Associate's or Bachelor's degree or equivalent professional experience.
• 5+ years of experience supporting enterprise software, systems administration, healthcare IT, or related field.
• Experience administering Microsoft Windows Server environments, including Active Directory, LDAP, DNS, DHCP, and Group Policy.
• Strong troubleshooting experience across Windows OS, enterprise apps, networking, servers, databases, and hardware.
• Working knowledge of Microsoft SQL Server.
• Strong understanding of TCP/IP networking, VPN connectivity, and enterprise infrastructure.
• Demonstrated ability to mentor peers, lead technical initiatives, or serve as a senior technical resource.
• Excellent verbal and written communication skills.
• Customer-first mindset with ownership and professionalism.

Responsibilities

• Resolve the most complex issues involving Novarad software, hardware, networking, databases, and enterprise infrastructure.
• Serve as the senior escalation resource for issues that cannot be resolved by Level I or Level II Support Engineers.
• Perform detailed root-cause analysis on recurring or high-impact issues and drive permanent corrective actions.
• Troubleshoot software, hardware, networking, database, virtualization, and integration issues within complex healthcare environments.
• Collaborate directly with distributors, healthcare IT professionals, clinicians, and customer leadership on active projects and support incidents.
• Proactively identify opportunities to improve customer environments through upgrades, preventative maintenance, and infrastructure best practices.
• Maintain accurate, detailed documentation within the CRM and knowledge management systems.

Skills

Troubleshooting

Mentoring

Customer-focused

Communication

Ownership

Education

Bachelor's degree in IT/CS or related field

Tools

Windows Server

Active Directory

DNS

DHCP

Group Policy

SQL Server

PowerShell

VMware

Hyper-V

IIS

LDAP

VPN

Job description

Novarad Corporation is seeking a Senior Technical Support Engineer III to act as a trusted technical resource for customers and teammates in the Provo/Salt Lake City area. You will resolve complex issues across software, hardware, networking, databases, and infrastructure, while mentoring other engineers and partnering with Escalation, Customer Success, and Technical Operations.

You’ll contribute to product improvements, document solutions in knowledge bases, and lead or participate in