Senior Technical Support Engineer - Global Travel

Metso; York (York County); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Hybrid working possibilities

Wellbeing and safety benefit program

Competitive compensation program

Extensive learning opportunities

Worldwide peer support

Job summary

Metso Senior Technical Support Engineer in Bulk Materials Handling is a highly autonomous role providing advanced technical support for equipment across its lifecycle. The position collaborates with global teams to diagnose issues, perform RCA, and drive improvements, with on-site support and potential 20% travel.

The role requires a strong mechanical/electrical/automation background, commissioning or aftermarket experience, and excellent communication and teamwork skills to deliver reliable,

Qualifications

• Bachelor's degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline.
• Experience troubleshooting heavy industrial equipment and/or automation systems.
• Experience supporting commissioning, field service, or aftermarket environments.
• Ability to travel domestically and internationally up to 20%

Responsibilities

• Own and manage technical cases end to end (intake through resolution or handover), ensuring accurate documentation, structured follow up, and knowledge capture.
• Provide advanced technical support for troubleshooting, diagnosis, repair, operation, maintenance, and performance optimization of assigned equipment and systems.
• Perform failure analysis and RCA; define corrective/preventive actions and elevate systemic issues to Engineering/Product teams.
• Support installation, commissioning, start up, ramp up, and complex technical escalations, including on site interventions as required.
• Deliver engineering support for aftermarket and service projects (spares, retrofits, upgrades, modernization), with recommendations to improve long term reliability.
• Support warranty evaluations, quality deviations, and formal customer complaints through technical assessment, resolution, and follow up.
• Develop, maintain, and contribute to technical knowledge assets and training materials; participate in internal/external technical training programs.
• Participate in remote support and on call rotations; identify service and upgrade opportunities while ensuring full QEHS and site safety compliance.

Skills

Troubleshooting

Analytical thinking

Customer communication

Team collaboration

Travel readiness

Education

Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline

Job description

Metso Senior Technical Support Engineer in Bulk Materials Handling is a highly autonomous role providing advanced technical support for equipment across its lifecycle. The position collaborates with global teams to diagnose issues, perform RCA, and drive improvements, with on-site support and potential 20% travel.

The role requires a strong mechanical/electrical/automation background, commissioning or aftermarket experience, and excellent communication and teamwork skills to deliver reliable,