Senior Technical Support Engineer - Cloud & Infrastructure Lead (Remote)

Jobgether; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work within United States

Exton, PA office access

Professional development opportunities

Job summary

Jobgether, based in the United States, is seeking a Senior Technical Support Engineer to diagnose and resolve complex issues across SaaS, cloud, and hybrid environments. You will partner with Engineering and Operations to drive resolution, lead incidents, and influence product quality and support processes.

You will mentor colleagues, share knowledge, and contribute to scalable troubleshooting, documentation, and training.

Qualifications

• 7+ years of experience supporting enterprise software in SaaS, cloud, hybrid, or similarly complex environments.
• Excellent written and verbal communication skills; ability to translate technical concepts for diverse audiences.
• Calm, structured, and customer-focused when managing critical incidents.
• Current cloud certification or ability to obtain one within 90 days (Azure preferred).

Responsibilities

• Investigate and resolve complex technical issues for enterprise customers.
• Lead complex technical incidents with Engineering, Operations, Product, and other teams.
• Analyze logs, HAR files, and diagnostic data to identify root causes.
• Provide guidance as a senior technical authority and communicate findings clearly to stakeholders.
• Help develop scalable troubleshooting, testing, and documentation processes.
• Share knowledge through training sessions, mentoring, and documentation.
• Stay current with emerging technologies and best practices to strengthen the support function.

Skills

Excellent communication

Ownership

Customer-focused

Tools

Microsoft Azure

Windows Server

Networking

APIs & Integrations

SSO & OAuth

Job description

Jobgether, based in the United States, is seeking a Senior Technical Support Engineer to diagnose and resolve complex issues across SaaS, cloud, and hybrid environments. You will partner with Engineering and Operations to drive resolution, lead incidents, and influence product quality and support processes.

You will mentor colleagues, share knowledge, and contribute to scalable troubleshooting, documentation, and training.