Senior Technical Support Engineer — Cloud Infra, 24/7

Vultr; Bastrop (LA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Insurance premiums

401(k) matching

Development reimbursement

Paid time off

Remote office stipend

Internet stipend

Gym reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of our platform reliability and customer experience in our global customer success team.

In this role, you’ll provide advanced technical support for Vultr’s products and infrastructure, serve as an escalation point for complex issues, and mentor junior teammates while supporting enterprise customer environments.

Qualifications

• 3+ years in enterprise technical support or similar advanced role.
• Strong experience with Linux systems and CLI troubleshooting.
• Experience with enterprise networking concepts and cloud/IaaS environments.

Responsibilities

• Respond to customer inquiries with technical guidance on Vultr products.
• Act as first responder to platform-level alerts and incidents.
• Lead complex incident analysis and root cause investigations.
• Coordinate with internal teams to resolve platform issues and outages.
• Mentor junior teammates and support enterprise environments.
• Create and maintain internal documentation and support procedures.
• Participate in a 24/7 team-based operations environment.

Job description

Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of our platform reliability and customer experience in our global customer success team.

In this role, you’ll provide advanced technical support for Vultr’s products and infrastructure, serve as an escalation point for complex issues, and mentor junior teammates while supporting enterprise customer environments.