Senior Technical Support Engineer — Cloud Infra (24/7)

Vultr; Lexington (KY); Sur place; USD 41 000 - 55 000; Plein temps

Avantages offerts par ce poste

401(k) matching up to 4%

Professional development reimbursement

Paid holidays and PTO accrual

sabbatical and anniversary bonuses

Remote office setup stipend

Internet reimbursement

Gym reimbursement

Wellable subscription

Résumé du poste

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues while helping customers and internal teams diagnose and resolve platform problems.

You will mentor junior members, support enterprise environments, and contribute to documentation and support process improvements.

Qualifications

• 3+ years in enterprise technical support.
• Strong Linux skills with CLI troubleshooting.
• Experience with enterprise networking and cloud infrastructure.
• Excellent customer service and communication under pressure.
• Ability to work 24/7 shift coverage.

Responsabilités

• Respond to customer inquiries with technical guidance on Vultr products.
• Act as first responder to platform alerts and incidents.
• Lead incident analysis and recommend preventive actions.
• Coordinate with sysadmin, engineering, networking teams to resolve outages.
• Create and maintain internal docs and knowledge base.
• Mentor junior team members and support enterprise environments.
• Participate in 24/7 operations with scheduled shifts.

Connaissances

Enterprise support

Linux troubleshooting

Networking concepts

Cloud experience

Customer service

Communication skills

English proficiency

Containers

Kubernetes

Outils

Containers

Kubernetes

Description du poste

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues while helping customers and internal teams diagnose and resolve platform problems.

You will mentor junior members, support enterprise environments, and contribute to documentation and support process improvements.