Senior Technical Support Engineer - Big Data & Cloud

Starburst; West (WV); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Starburst is seeking a Technical Support Engineer to serve as a subject matter expert for Majors and Strategic accounts. You will answer technical questions in both standard and custom deployments and collaborate with Support leadership, Engineering, Product, and Accounts to deliver a value-driven enterprise experience.

You will reproduce issues using tools like minikube, minitrino, docker-compose, and manage LTS upgrades and regular check-ins with customer environments.

Qualifications

• 5+ years of support experience.
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience.
• Ability to Travel: This role will require 25% in-person travel for onboarding, team offsites, customer engagements and events.

Responsibilities

• Provide support for standard and custom deployments.
• Answer break/fix and non-break/fix technical questions through SFDC ticketing system.
• Efficiently reproduce reported issues using tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions.
• Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
• Provide upgrade support upon customer request.
• Conduct regularly scheduled technical check-ins with each BU.
• Contribute to reference documentation and lead peer training.

Skills

Big Data

Docker

Kubernetes

Cloud technologies

Security/auth

SSL/TLS

Linux Skills

SQL

Java

Python

Bash

Job description

Starburst is seeking a Technical Support Engineer to serve as a subject matter expert for Majors and Strategic accounts. You will answer technical questions in both standard and custom deployments and collaborate with Support leadership, Engineering, Product, and Accounts to deliver a value-driven enterprise experience.

You will reproduce issues using tools like minikube, minitrino, docker-compose, and manage LTS upgrades and regular check-ins with customer environments.