Customer Support Engineer

Starburst; West (WV); On-site; USD 95,000 - 125,000; Full time

Job summary

Starburst is seeking a Customer Support Engineer to support SEP and Galaxy customers, handling break/fix and technical queries across configuration, security, integration and cluster issues. You will help customers maximize their experience with Starburst products and act as a liaison to ensure timely service.

The role emphasizes distributed systems, Hadoop, cloud technologies, and navigating a complex Java codebase, with strong communication, teamwork, and a customer-focused mindset in a

Qualifications

• Experience with distributed systems and debugging complex deployments.
• Proficiency with Hadoop, data lakes and Spark.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Knowledge of security: LDAP/OAuth2.0, SSL/TLS.
• Strong Linux skills and DBMS/SQL exposure.
• Languages: SQL, Java, Python, Bash.

Responsibilities

• Respond to Galaxy & SEP customer inquiries within SLA.
• Contribute to our customer-facing self-serve knowledge base.
• Collaborate with pre- and post-sales teams for alignment and customer satisfaction.
• Engage in ongoing personal learning including team training and development.
• Escalate and manage escalated issues with Engineering to ensure good outcomes.

Skills

Big Data

Docker & Kubernetes

Cloud technologies

Security (LDAP/OAuth2.0/SSL)

Linux

DBMS/SQL

SQL

Java

Python

Bash

Job description

About Starburst

Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.

About The Role

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service.

We're looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.

As a Customer Support Engineer At Starburst You Will

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Enthusiastically participate in ongoing personal learning including active participation in team training and development.
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some Of The Things We Look For

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security
  • Authentication (LDAP, OAuth2.0)
  • Authorization technologies
  • SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure
• Languages: SQL, Java, Python, Bash

Where is this role located?

PST timezone

Pay Range

$95,000 - $125,000 USD

Build your career at Starburst

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry - and the future.

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.