Senior Technical Support Engineer - Big Data & Cloud

Speedrun Talent Network; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Starburst is seeking a Technical Support Engineer to act as a subject matter expert for major and strategic accounts. You will handle technical questions across standard and custom deployments, assist with LTS upgrades, and train peers while contributing to reference documentation.

Collaborate with Support leadership, Engineering, Product and Accounts to deliver value-driven enterprise experiences. You will provide proactive tech check-ins, ensure environments run supported LTS versions, and

Qualifications

• 5+ years of support experience.
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience.
• Travel: 25% in-person travel for onboarding, offsites, customer engagements, and events.

Responsibilities

• Provide technical support for standard and custom deployments.
• Answer break/fix questions through SFDC ticketing; reproduce issues and offer solutions.
• Open bug reports in Jira and feature requests in Aha!, coordinate with teams.
• Provide upgrade support for LTS versions and communicate unsupported requests to the Account team.
• Conduct monthly technical check-ins with each BU and share updates and best practices.
• Contribute to reference documentation; lead peer training and knowledge enablement.
• Collaborate on departmental initiatives and identify process improvements with leadership.

Skills

Big Data

Docker

Kubernetes

Cloud technologies

Security and authentication

SSL/TLS

Linux

SQL

Java

Python

Bash

Job description

Starburst is seeking a Technical Support Engineer to act as a subject matter expert for major and strategic accounts. You will handle technical questions across standard and custom deployments, assist with LTS upgrades, and train peers while contributing to reference documentation.

Collaborate with Support leadership, Engineering, Product and Accounts to deliver value-driven enterprise experiences. You will provide proactive tech check-ins, ensure environments run supported LTS versions, and