Senior Technical Support Engineer - Big Data & Cloud

Starburst; West (MS); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity packages (ISOs)

Comprehensive benefits

Job summary

Starburst is seeking a Technical Support Engineer to serve as a subject matter expert for Majors and Strategic accounts. You will answer complex technical questions across standard and custom deployments, assist with LTS upgrades, and help train peers while contributing to documentation.

You will collaborate with Support, Engineering, Product and Accounts teams to deliver a value-driven enterprise experience, travel up to 25% and operate within a fast-growing data-centric environment.

Qualifications

• 5+ years of support experience.
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience.
• Willingness to travel up to 25% for in-person engagements.

Responsibilities

• Provide support for standard and custom deployments.
• Answer break/fix and non-break/fix technical questions via SFDC tickets.
• Reproduce issues, identify root causes, and propose solutions.
• Open bug reports in Jira and feature requests in Aha!.
• Provide upgrade support and ensure customers are on supported LTS versions.
• Communicate unsupported LTS requests to the Account team.

Skills

Big Data

Docker & Kubernetes

Cloud technologies

Security & IAM

SQL/Programming

Job description

Starburst is seeking a Technical Support Engineer to serve as a subject matter expert for Majors and Strategic accounts. You will answer complex technical questions across standard and custom deployments, assist with LTS upgrades, and help train peers while contributing to documentation.

You will collaborate with Support, Engineering, Product and Accounts teams to deliver a value-driven enterprise experience, travel up to 25% and operate within a fast-growing data-centric environment.