Customer Support Engineer: Big Data, Cloud & Security

Starburst; West (WV); On-site; USD 95,000 - 125,000; Full time

Job summary

Starburst is seeking a Customer Support Engineer to support SEP and Galaxy customers, handling break/fix and technical queries across configuration, security, integration and cluster issues. You will help customers maximize their experience with Starburst products and act as a liaison to ensure timely service.

The role emphasizes distributed systems, Hadoop, cloud technologies, and navigating a complex Java codebase, with strong communication, teamwork, and a customer-focused mindset in a

Qualifications

• Experience with distributed systems and debugging complex deployments.
• Proficiency with Hadoop, data lakes and Spark.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Knowledge of security: LDAP/OAuth2.0, SSL/TLS.
• Strong Linux skills and DBMS/SQL exposure.
• Languages: SQL, Java, Python, Bash.

Responsibilities

• Respond to Galaxy & SEP customer inquiries within SLA.
• Contribute to our customer-facing self-serve knowledge base.
• Collaborate with pre- and post-sales teams for alignment and customer satisfaction.
• Engage in ongoing personal learning including team training and development.
• Escalate and manage escalated issues with Engineering to ensure good outcomes.

Skills

Big Data

Docker & Kubernetes

Cloud technologies

Security (LDAP/OAuth2.0/SSL)

Linux

DBMS/SQL

SQL

Java

Python

Bash

Job description

Starburst is seeking a Customer Support Engineer to support SEP and Galaxy customers, handling break/fix and technical queries across configuration, security, integration and cluster issues. You will help customers maximize their experience with Starburst products and act as a liaison to ensure timely service.

The role emphasizes distributed systems, Hadoop, cloud technologies, and navigating a complex Java codebase, with strong communication, teamwork, and a customer-focused mindset in a