Customer Support Engineer – Data Platform (SEP/Galaxy)

Starburst; United States; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Equity packages (ISOs)

Comprehensive benefits

Job summary

Starburst is seeking a Customer Support Engineer to support SEP and Galaxy customers, handling break/fix and technical inquiries. You will work on configuration, security, integration, and cluster issues to maximize customer experience with Starburst products.

We value candidates with distributed systems, Hadoop, cloud tech, security, DBMSs, and navigating Java codebases. Strong communication and teamwork are essential in our fast-paced environment.

Qualifications

• Background deploying and debugging complex systems is expected.
• Experience with distributed systems, Hadoop, cloud technologies, security, and DBMSs is beneficial.
• Strong communication skills are essential for fast-paced environments.

Responsibilities

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call within SLA windows.
• Contribute to the customer-facing self-serve knowledge base.
• Collaborate with pre- and post-sales teams for cross-functional alignment and customer satisfaction.
• Participate in ongoing personal learning and team training.
• Escalate and manage escalated issues with Engineering for good customer outcomes.

Skills

Big Data

Hadoop

Data Lakes

Spark

SQL

Java

Python

Bash

Security concepts

Tools

Docker

Kubernetes

AWS

Azure

GCP

DBMS concepts

Job description

Starburst is seeking a Customer Support Engineer to support SEP and Galaxy customers, handling break/fix and technical inquiries. You will work on configuration, security, integration, and cluster issues to maximize customer experience with Starburst products.

We value candidates with distributed systems, Hadoop, cloud tech, security, DBMSs, and navigating Java codebases. Strong communication and teamwork are essential in our fast-paced environment.