Senior Technical Support & Automation Engineer

NexTier Completion Solutions Inc.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

NexTier Completion Solutions Inc. in Houston is seeking an Advanced Technical Support Specialist, a senior, individual-contributor role within MDT Technical Support.

The position handles advanced software troubleshooting, integration, deployment, escalation, and Support engineering while retaining frontline responsibilities. This role participates in the MDT 24/7/365 rotating support schedule and collaborates with Software Development and QA to ensure robust, reliable deployments and knowledge

Qualifications

• Advanced technical support capability across software, controls, networking, and field systems.
• Software development capability to understand, modify, test, and support technical solutions.
• Ability to independently manage complex integration and deployment from problem to documentation.
• Ability to collaborate with Software Development, QA, Engineering, and Support teams.
• Willingness and ability to mentor other Support Specialists on advanced issues.

Responsibilities

• Perform core Technical Support Specialist duties including Talkdesk coverage and case ownership.
• Act as escalation resource for advanced software/configuration and deployment issues.
• Design, configure, test, and troubleshoot MDT software configurations and complex deployments.
• Set up and operate test environments for troubleshooting and validation.
• Support QA, Engineering, and Production with specialized testing and validation tasks.
• Provide onsite technical support and knowledge transfer when required.

Skills

Advanced support

Software development

System integration

Mentoring others

24/7 support

Escalation leadership

Education

Technical degree in CS/IT/Engineering

Tools

C#

Python

PowerShell

JavaScript

APIs

Job description

NexTier Completion Solutions Inc. in Houston is seeking an Advanced Technical Support Specialist, a senior, individual-contributor role within MDT Technical Support.

The position handles advanced software troubleshooting, integration, deployment, escalation, and Support engineering while retaining frontline responsibilities. This role participates in the MDT 24/7/365 rotating support schedule and collaborates with Software Development and QA to ensure robust, reliable deployments and knowledge