Senior Technical Solutions Specialist - Hybrid, Carlsbad

GLDS; Carlsbad (CA); Hybrid; USD 41,328 - 49,593; Full time

Benefits offered by this job

Supportive, family-style company culture

Business casual work environment

Career development and senior-level mentoring

IRA retirement plan with company match

Paid vacation, sick leave, and company holidays

Job summary

A software solutions service in Carlsbad, CA is seeking a Senior Technical Solutions Specialist for a hybrid role focused on delivering expert technical support and nurturing long-term customer partnerships. Candidates should have at least 5 years of B2B software support experience and excel in troubleshooting and customer service. The role offers a supportive culture, career development opportunities, and various benefits including paid vacation and retirement plans.

Qualifications

• Proven ability to operate independently and manage complex customer scenarios.
• Demonstrated success providing expert-level B2B software support.
• Minimum of 5 years’ experience in a B2B software technical support role.
• Exceptional attention to detail with reliable follow-through.

Responsibilities

• Develop deep mastery of customer management and billing platforms.
• Own complex customer relationships and engage with empathy.
• Lead advanced troubleshooting efforts with customers.
• Drive timely, high-quality resolutions while balancing priorities.
• Lead software module implementation initiatives.
• Serve as a subject matter expert for GLDS features.
• Participate in an on-call rotation as a senior escalation resource.
• Contribute to continuous improvement of support processes.

Skills

Technical troubleshooting

Customer service

Critical thinking

Emotional intelligence

Relationship management

Microsoft Office tools

Education

Bachelor's degree or equivalent experience

Job description

A software solutions service in Carlsbad, CA is seeking a Senior Technical Solutions Specialist for a hybrid role focused on delivering expert technical support and nurturing long-term customer partnerships. Candidates should have at least 5 years of B2B software support experience and excel in troubleshooting and customer service. The role offers a supportive culture, career development opportunities, and various benefits including paid vacation and retirement plans.