Senior Technical Services & Warranty Manager

Pro Spot International, Inc.; Carlsbad (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Pro Spot International, Inc. in Carlsbad, CA is seeking a Technical Services Manager to lead the core team responsible for advanced customer support, troubleshooting, and repair of Pro Spot equipment.

The role partners with Engineering, Operations, Training, Sales, and Marketing to improve product quality, customer experience, and service efficiency. You will develop training programs and technical documentation and drive continuous improvement in service and repair operations.

Qualifications

• Experience leading technical support or service teams.
• Strong knowledge of welding technologies and equipment diagnostics.
• Ability to create training materials and technical documentation.

Responsibilities

• Lead development of service tools, guides, and training curricula.
• Oversee warranty claim process and compliance.
• Act as primary technical contact for customers on welding processes and repairs.
• Track interactions and quality issues using Zendesk, CRM, and related systems.
• Establish KPIs and report on service performance and cost reduction.

Skills

Technical leadership

Advanced welding technologies

Independent worker

Communication and training

Customer service and relationshipuild

Tools

Zendesk

SugarCRM

Google Drive

Pro Spot Service App

CRM

ERP/MRP systems

Job description

Pro Spot International, Inc. in Carlsbad, CA is seeking a Technical Services Manager to lead the core team responsible for advanced customer support, troubleshooting, and repair of Pro Spot equipment.

The role partners with Engineering, Operations, Training, Sales, and Marketing to improve product quality, customer experience, and service efficiency. You will develop training programs and technical documentation and drive continuous improvement in service and repair operations.