Senior Technical Services Manager – Power Systems & Protection

Erlphase; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

ERLPhase Power Technologies Ltd seeks a Manager Technical Services to lead the Technical Services Department, partnering with Sales and stakeholders to deliver high‑quality services and assist in new product development.

The role focuses on guiding a team of engineers, ensuring timely support, installation assistance, and technical documentation, with remote and on‑site engagement as needed.

Qualifications

• B.S. in Electrical Engineering required.
• 10+ years experience with numerical relays and recorders.
• Experience leading and developing a team.
• Strong presentation and communication skills.
• Knowledge of electric power systems and protective relay applications.
• Experience with EMTP, load flow, short‑circuit studies.
• Experience with utility/engineering firms is a plus.

Responsibilities

• Support customers through product demonstrations, training, application guidance, and technical consultations.
• Collaborate with the Technical Services team to resolve customer issues through application notes, Webex demonstrations, and technical support.
• Prepare product presentations, competitive comparisons, and technical materials to support business development initiatives.
• Assist in preparing and presenting technical proposals for ERLPhase products, services, and solutions.
• Develop a close working relationship with customers and establish a secondary technical contact for inquiries and escalations.
• Assist customers with installation, commissioning, and operation of ERLPhase systems, remotely and on‑site.
• Represent ERLPhase at industry conferences and technical forums such as NASPI and IEEE PSRC.
• Contribute to customer‑facing technical documentation (manuals, datasheets, ordering guides).
• Provide technical support to Marketing, Sales, Application Engineering, and Product Development teams.

Skills

Team leadership

Customer service

Presentation skills

Power systems

Relays & recorders

Education

B.S. in Electrical Engineering

Tools

EMTP

Load flow

Short‑circuit studies

Job description

ERLPhase Power Technologies Ltd seeks a Manager Technical Services to lead the Technical Services Department, partnering with Sales and stakeholders to deliver high‑quality services and assist in new product development.

The role focuses on guiding a team of engineers, ensuring timely support, installation assistance, and technical documentation, with remote and on‑site engagement as needed.