Senior Technical Program Manager, Services Operations

Ladders; United States; Remote; USD 132,000 - 182,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Parental leave

Medical coverage

401(k) plan

Life insurance

Disability insurance

Home office allowance

Phone reimbursement

Wellness gym benefit

Fertility coverage

Job summary

Ladders seeks a Senior Technical Program Manager for Services Operations. The role leads cross-functional programs supporting services operations and technical delivery, coordinating internal teams and vendors to drive high-priority initiatives with clear milestones.

Remote work available for US-based candidates; no visa sponsorship. Compensation ranges from $132,000 to $182,000 annually, with robust equity and benefits.

Qualifications

• 7+ years in technical program management or service delivery in tech or cybersecurity.
• Experience managing vendor relationships and contract governance.
• Familiarity with AI/ML model deployment and access programs.
• Strong communication and stakeholder management skills.
• Ability to translate technical concepts for diverse audiences.
• Proactive problem-solving in ambiguous environments.
• Bachelor's degree or equivalent experience.

Responsibilities

• Manage the threat intelligence partnership portfolio and internal intelligence-sharing programs.
• Drive lifecycle management of partnerships, ensuring deliverables and timelines are met.
• Oversee AI model access arrangements and coordinate vendor programs.
• Translate model capabilities into actionable project plans with clear milestones.
• Lead program management for high-visibility ThreatOps engagements.
• Coordinate cross-functional resources to meet project commitments and mitigate risks.
• Establish structured program cadences and improve delivery efficiency.

Skills

Vendor management

AI/ML deployment

Stakeholder communication

Cross-functional leadership

Requirements translation

Problem solving

Education

Bachelor's degree

Job description

For our client, we are seeking a Senior Technical Program Manager, Services Operations to join the team of a leader in the Information Technology space.

This role will lead complex, cross-functional programs that support services operations, partnership execution, and technical delivery. You will coordinate stakeholders across internal teams and external vendors to keep high-priority initiatives moving forward with clarity, discipline, and measurable results. The position requires strong program leadership, especially where technical concepts, AI/ML access workflows, and operational execution must be translated into actionable plans. You will help improve cadence, governance, and efficiency across a fast-moving environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $132,000 – $182,000 annually

Responsibilities

• Manage the threat intelligence partnership portfolio and internal intelligence-sharing programs
• Drive lifecycle management of partnerships, ensuring deliverables and timelines are met
• Oversee AI model access arrangements and coordinate vendor programs
• Translate model capabilities into actionable project plans with clear milestones
• Lead program management for high-visibility ThreatOps engagements
• Coordinate cross-functional resources to meet project commitments and mitigate risks
• Establish structured program cadences and improve delivery efficiency

Qualifications

• 7+ years in technical program management or service delivery in tech or cybersecurity
• Experience managing vendor relationships and contract governance
• Familiarity with AI/ML model deployment and access programs
• Strong communication and stakeholder management skills
• Ability to translate technical concepts for diverse audiences
• Proactive problem-solving in ambiguous environments
• Bachelor's degree or equivalent experience

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off and paid company holidays
• Gender-neutral parental leave and grandparent leave
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Home office allowance and mobile phone reimbursement
• Wellness coach and gym reimbursement
• Fertility coverage and adoption reimbursement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.