Senior Technical Program Manager — Public Sector, Multi-Vendor Lead

Smartcloudsolution; Kentucky; On-site; USD 135,000 - 165,000; Full time

Job summary

Smartcloudsolution seeks a Senior Technical Program Manager to direct complex programs from initiation to closure in Columbus, OH. You will lead cross-functional teams across business, legal, IT, and vendors, ensuring compliance, milestones, and value delivery.

Responsibilities include planning, governance, risk management, and stakeholder reporting, with extensive experience in regulated environments and government procurement. This role emphasizes collaboration and strategic execution.

Qualifications

• 10+ years of project/program management experience.
• Experience with full lifecycle implementations.
• Certification in Program or Project Management (PMP, PMI-ACP, Prosci Change Management, ITIL).
• Experience leading implementation or enhancement projects for SaaS, PaaS, and COTS vendor platforms.
• Ability to effectively communicate with written and verbal communication to all levels of an organization, from frontline staff to C-level executives.
• Ability to manage complex, multi-system programs over extended delivery cycles.
• Experience leading cross-functional teams across business, legal, compliance, IT, and vendors.
• Strong analytical and decision-making skills applied to multi-system impact analysis, risk mitigation, and cross-agency coordination.
• Experience with data privacy, security, and compliance considerations.
• Experience with state government procurement processes, RFP development, and vendor selection.

Responsibilities

• Manage the complete lifecycle of projects, including initiation, planning, requirements gathering, execution, and closure.
• Ensure project compliance with established agency and project management standards and procedures.
• Develop detailed program and project plans, defining tasks, milestones, scope, budget, and resources.
• Accountable for the delivery of all tasks identified in the program/project plan.
• Capture and report required program/project management metrics.
• Manage scope changes following established procedures and documenting all adjustments, gaining agreement and approval from stakeholders.
• Track program/project progress against the plan and monitor milestones to ensure schedule adherence, taking corrective actions as needed.
• Prepare weekly status reports for project teams, sponsors, leads, and stakeholders.
• Plan, organize, prioritize, and manage multiple work efforts across various teams.
• Tailor and baseline all program/project templates.
• Schedule and monitor status reviews, peer reviews, program/project management inspections, and software quality assurance reviews.
• Communicate project timelines, milestones, phases, work requests, and target dates to team leads.
• Liaise with users, external partners/vendors, and other agencies as necessary.
• Analyze and distribute reports on program/project metrics.
• Obtain approval and sign-off on program/project plans from sponsors and stakeholders.
• Build and maintain relationships with key stakeholders and project sponsors.
• Serve as the primary point of contact for all program/project-related issues and their resolution.
• Anticipate and proactively address potential issues.
• Coordinate and present proposals to agencies as required.
• Identify and manage program/project risks, developing and tracking mitigation strategies.
• Develop and facilitate achievement of program/project service commitments and performance metrics.
• Ensure tasks provide value, support strategic direction, and meet service commitments through stakeholder reviews.
• Conduct final program/project management evaluation reviews with stakeholders for approval upon completion.
• Communicate effectively with customers and software/hardware suppliers.
• Balance workload with program/project team members’ capacity.
• Communicate with team members on how their assignments contribute to program/project objectives.
• Plan program/project specific training and orientation needs.
• Manage complex, multi-system programs over extended delivery cycles.
• Lead cross-functional teams across business, legal, compliance, IT, and vendors.
• Manage vendor-led projects, including triage, prioritization, contracts, SLAs, and backlog grooming.
• Coordinate multi-vendor environments and cross-platform integrations.
• Manage agile projects using Azure DevOps.
• Manage IT projects in regulated environments (e.g., compliance, licensing, medical systems, audit-driven applications).
• Integrate APIs across government systems or multi-vendor platforms.
• Manage projects involving significant policy or legislative changes.

Skills

Program management

Project management

Azure DevOps

Vendor management

Cross-functional leadership

Regulated environments

Communication

Data privacy & compliance

Public sector experience

Education

Bachelor's degree

Tools

Azure DevOps

JIRA

BI tools

Job description

Smartcloudsolution seeks a Senior Technical Program Manager to direct complex programs from initiation to closure in Columbus, OH. You will lead cross-functional teams across business, legal, IT, and vendors, ensuring compliance, milestones, and value delivery.

Responsibilities include planning, governance, risk management, and stakeholder reporting, with extensive experience in regulated environments and government procurement. This role emphasizes collaboration and strategic execution.