Senior Technical Program Manager (810859)

Smartcloudsolution; Kentucky; On-site; USD 135,000 - 165,000; Full time

Job summary

Smartcloudsolution seeks a Senior Technical Program Manager to direct complex programs from initiation to closure in Columbus, OH. You will lead cross-functional teams across business, legal, IT, and vendors, ensuring compliance, milestones, and value delivery.

Responsibilities include planning, governance, risk management, and stakeholder reporting, with extensive experience in regulated environments and government procurement. This role emphasizes collaboration and strategic execution.

Qualifications

• 10+ years of project/program management experience.
• Experience with full lifecycle implementations.
• Certification in Program or Project Management (PMP, PMI-ACP, Prosci Change Management, ITIL).
• Experience leading implementation or enhancement projects for SaaS, PaaS, and COTS vendor platforms.
• Ability to effectively communicate with written and verbal communication to all levels of an organization, from frontline staff to C-level executives.
• Ability to manage complex, multi-system programs over extended delivery cycles.
• Experience leading cross-functional teams across business, legal, compliance, IT, and vendors.
• Strong analytical and decision-making skills applied to multi-system impact analysis, risk mitigation, and cross-agency coordination.
• Experience with data privacy, security, and compliance considerations.
• Experience with state government procurement processes, RFP development, and vendor selection.

Responsibilities

• Manage the complete lifecycle of projects, including initiation, planning, requirements gathering, execution, and closure.
• Ensure project compliance with established agency and project management standards and procedures.
• Develop detailed program and project plans, defining tasks, milestones, scope, budget, and resources.
• Accountable for the delivery of all tasks identified in the program/project plan.
• Capture and report required program/project management metrics.
• Manage scope changes following established procedures and documenting all adjustments, gaining agreement and approval from stakeholders.
• Track program/project progress against the plan and monitor milestones to ensure schedule adherence, taking corrective actions as needed.
• Prepare weekly status reports for project teams, sponsors, leads, and stakeholders.
• Plan, organize, prioritize, and manage multiple work efforts across various teams.
• Tailor and baseline all program/project templates.
• Schedule and monitor status reviews, peer reviews, program/project management inspections, and software quality assurance reviews.
• Communicate project timelines, milestones, phases, work requests, and target dates to team leads.
• Liaise with users, external partners/vendors, and other agencies as necessary.
• Analyze and distribute reports on program/project metrics.
• Obtain approval and sign-off on program/project plans from sponsors and stakeholders.
• Build and maintain relationships with key stakeholders and project sponsors.
• Serve as the primary point of contact for all program/project-related issues and their resolution.
• Anticipate and proactively address potential issues.
• Coordinate and present proposals to agencies as required.
• Identify and manage program/project risks, developing and tracking mitigation strategies.
• Develop and facilitate achievement of program/project service commitments and performance metrics.
• Ensure tasks provide value, support strategic direction, and meet service commitments through stakeholder reviews.
• Conduct final program/project management evaluation reviews with stakeholders for approval upon completion.
• Communicate effectively with customers and software/hardware suppliers.
• Balance workload with program/project team members’ capacity.
• Communicate with team members on how their assignments contribute to program/project objectives.
• Plan program/project specific training and orientation needs.
• Manage complex, multi-system programs over extended delivery cycles.
• Lead cross-functional teams across business, legal, compliance, IT, and vendors.
• Manage vendor-led projects, including triage, prioritization, contracts, SLAs, and backlog grooming.
• Coordinate multi-vendor environments and cross-platform integrations.
• Manage agile projects using Azure DevOps.
• Manage IT projects in regulated environments (e.g., compliance, licensing, medical systems, audit-driven applications).
• Integrate APIs across government systems or multi-vendor platforms.
• Manage projects involving significant policy or legislative changes.

Skills

Program management

Project management

Azure DevOps

Vendor management

Cross-functional leadership

Regulated environments

Communication

Data privacy & compliance

Public sector experience

Education

Bachelor's degree

Tools

Azure DevOps

JIRA

BI tools

Job description

Job Title: Senior Technical Program Manager
Location: Columbus, Ohio

Role Overview

The Program Manager is responsible for directing, controlling, and administering programs and projects, overseeing their full lifecycle from initiation to closure. This role requires driving initiatives to completion, ensuring projects meet established business, technical, and quality requirements on schedule. The Program Manager will manage project teams and demonstrate proven experience with technical specialties across large and complex implementations and systems.

Key Responsibilities

• Manage the complete lifecycle of projects, including initiation, planning, requirements gathering, execution, and closure.
• Ensure project compliance with established agency and project management standards and procedures.
• Develop detailed program and project plans, defining tasks, milestones, scope, budget, and resources.
• Accountable for the delivery of all tasks identified in the program/project plan.
• Capture and report required program/project management metrics.
• Manage scope changes following established procedures and documenting all adjustments, gaining agreement and approval from stakeholders.
• Track program/project progress against the plan and monitor milestones to ensure schedule adherence, taking corrective actions as needed.
• Prepare weekly status reports for project teams, sponsors, leads, and stakeholders.
• Plan, organize, prioritize, and manage multiple work efforts across various teams.
• Tailor and baseline all program/project templates.
• Schedule and monitor status reviews, peer reviews, program/project management inspections, and software quality assurance reviews.
• Communicate project timelines, milestones, phases, work requests, and target dates to team leads.
• Liaise with users, external partners/vendors, and other agencies as necessary.
• Analyze and distribute reports on program/project metrics.
• Obtain approval and sign-off on program/project plans from sponsors and stakeholders.
• Build and maintain relationships with key stakeholders and project sponsors.
• Serve as the primary point of contact for all program/project-related issues and their resolution.
• Anticipate and proactively address potential issues.
• Coordinate and present proposals to agencies as required.
• Identify and manage program/project risks, developing and tracking mitigation strategies.
• Develop and facilitate achievement of program/project service commitments and performance metrics.
• Ensure tasks provide value, support strategic direction, and meet service commitments through stakeholder reviews.
• Conduct final program/project management evaluation reviews with stakeholders for approval upon completion.
• Communicate effectively with customers and software/hardware suppliers.
• Balance workload with program/project team members’ capacity.
• Communicate with team members on how their assignments contribute to program/project objectives.
• Plan program/project specific training and orientation needs.
• Manage complex, multi-system programs over extended delivery cycles.
• Lead cross-functional teams across business, legal, compliance, IT, and vendors.
• Manage vendor-led projects, including triage, prioritization, contracts, SLAs, and backlog grooming.
• Coordinate multi-vendor environments and cross-platform integrations.
• Manage agile projects using Azure DevOps.
• Manage IT projects in regulated environments (e.g., compliance, licensing, medical systems, audit-driven applications).
• Integrate APIs across government systems or multi-vendor platforms.
• Manage projects involving significant policy or legislative changes.

Required Skills

• 10+ years of Project/Program Management experience.
• 10+ years of experience with full lifecycle implementation projects from requirements definition through implementation.
• Certification in Program or Project Management (PMP, PMI-ACP, Prosci Change Management, ITIL).
• Experience leading implementation or enhancement projects for SaaS, PaaS, and COTS vendor platforms.
• Ability to effectively communicate with written and verbal communication to all levels of an organization, from frontline staff to C-level executives.
• Ability to manage complex, multi-system programs over extended periods of delivery cycles.
• Experience leading cross-functional teams across business, legal, compliance, IT, and vendors.
• Strong analytical and decision-making skills applied to multi-system impact analysis, risk mitigation, and cross-agency coordination.
• Proficiency in project management software.
• Extensive experience managing vendor-led projects including triage, prioritization, contracts, SLAs, and backlog grooming.
• Experience coordinating multi-vendor environments and cross-platform integrations.
• Experience managing agile projects with Azure DevOps.
• Experience integrating APIs across government systems or multi-vendor platforms.
• Experience managing IT projects in regulated environments (e.g., compliance, licensing, medical systems, audit-driven applications).
• Experience with data privacy, security, and compliance considerations.
• Experience with seed-to-sale or inventory tracking systems.
• Experience with public-facing data portals or dashboards.
• Experience with licensing systems, case management systems, or compliance operations.
• Experience supporting public-facing portals with high-volume constituent or licensee interactions.
• Experience managing projects involving significant policy or legislative changes, aligning with ongoing updates.
• Experience with state government procurement processes, RFP development, and vendor selection.
• Government and/or Public Sector project experience.

Preferred Skills

• Experience with web platform redesigns or public website development, especially involving system integrations.
• Experience in data modeling or BI/reporting tools.
• Experience with QR code / product labeling technologies.
• Familiarity with medical or cannabis regulatory technology.
• Change management.
• Business analysis.
• Conflict resolution.

Years of Experience: 10+ years

Additional Notes

• A 4-year college degree or equivalent technical study is preferred.
• The role is based in the State of Ohio.
• Laptop equipment will need to be picked up at the worksite.