Senior Technical Program Manager, New Customer Development

VulcanForms Inc.; Ayer (MA); On-site; USD 111,000 - 153,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off

401(k) with company match

Job summary

VulcanForms Inc. is seeking a Staff Technical Program Manager, New Customer Development, to oversee multiple customer programs from first contact through part qualification.

You will partner with process, quality, subtractive, and manufacturing engineering teams to execute programs and serve as the primary customer interface. The role demands 8+ years in large, technically complex NPD projects, cross‑functional leadership, and strong executive communication.

Qualifications

• 8+ years of successful, demonstrated experience in managing large, technically complex new product development projects and programs.
• Mastery of common manufacturing process qualification procedures such as PPAP, IQ/OQ/PQ, capability studies, measurement systems analysis, etc.
• Mastery in leading a cross-functional team comprised of process development, manufacturing, quality, and operations.
• Demonstrated experience managing external relationships, especially with customers.
• Self-motivated with a strong sense of urgency.
• Basic knowledge of AS9100, GMP, FDA QSR, and ISO 13485 requirements.
• Basic knowledge of GD&T.
• Excellent verbal and written communication skills and comfortable presenting to Executive Management Teams.

Responsibilities

• Manage multiple new customer development programs with internal and external stakeholders.
• Collaborate with the sales director to drive NCD efforts and ensure deliverables are met.
• Identify and assess risks, elevate issues, and propose solutions.
• Define and maintain program scope, schedule, budget, risk register, and infrastructure.
• Provide regular project updates to stakeholders.
• Identify and communicate the program critical path for alignment.
• Develop and manage budgets, including resource loading.
• May lead multiple project managers on one program.
• Plan customer meeting cadence, visits, and workshops as required.
• Drive resolution of critical program risks and issues.
• Mentor Project Managers as needed.

Skills

Program management

Cross-functional leadership

Customer relationships

Executive communication

Job description

VulcanForms Inc. is seeking a Staff Technical Program Manager, New Customer Development, to oversee multiple customer programs from first contact through part qualification.

You will partner with process, quality, subtractive, and manufacturing engineering teams to execute programs and serve as the primary customer interface. The role demands 8+ years in large, technically complex NPD projects, cross‑functional leadership, and strong executive communication.