Staff Technical Program Manager

VulcanForms Inc.; Ayer (MA); On-site; USD 111,000 - 153,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off

401(k) with company match

Job summary

VulcanForms Inc. is seeking a Staff Technical Program Manager, New Customer Development, to oversee multiple customer programs from first contact through part qualification.

You will partner with process, quality, subtractive, and manufacturing engineering teams to execute programs and serve as the primary customer interface. The role demands 8+ years in large, technically complex NPD projects, cross‑functional leadership, and strong executive communication.

Qualifications

• 8+ years of successful, demonstrated experience in managing large, technically complex new product development projects and programs.
• Mastery of common manufacturing process qualification procedures such as PPAP, IQ/OQ/PQ, capability studies, measurement systems analysis, etc.
• Mastery in leading a cross-functional team comprised of process development, manufacturing, quality, and operations.
• Demonstrated experience managing external relationships, especially with customers.
• Self-motivated with a strong sense of urgency.
• Basic knowledge of AS9100, GMP, FDA QSR, and ISO 13485 requirements.
• Basic knowledge of GD&T.
• Excellent verbal and written communication skills and comfortable presenting to Executive Management Teams.

Responsibilities

• Manage multiple new customer development programs with internal and external stakeholders.
• Collaborate with the sales director to drive NCD efforts and ensure deliverables are met.
• Identify and assess risks, elevate issues, and propose solutions.
• Define and maintain program scope, schedule, budget, risk register, and infrastructure.
• Provide regular project updates to stakeholders.
• Identify and communicate the program critical path for alignment.
• Develop and manage budgets, including resource loading.
• May lead multiple project managers on one program.
• Plan customer meeting cadence, visits, and workshops as required.
• Drive resolution of critical program risks and issues.
• Mentor Project Managers as needed.

Skills

Program management

Cross-functional leadership

Customer relationships

Executive communication

Job description

About Us

Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting‑edge technology with a foundation of proven industrial craftsmanship. Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

Job Purpose

As a Staff Technical Program Manager, New Customer Development at VulcanForms Inc., your main objective is to manage multiple customers’ portfolio of programs from initial customer contact, through part qualification. You will partner with VulcanForms’ process, quality, subtractive, and manufacturing engineering teams to execute each program. You will also act as the primary working level interface to our customers. You will extract key value add requirements from your direct conversations with the customer and represent their voice to lead the cross‑functional engineering teams.

Key Responsibilities

• Responsible for managing multiple new customer development programs involving internal and external stakeholders
• Working with the assigned sales director to drive all NCD efforts to ensure that all program deliverables are met.
• Proactively identify and assess areas of risk, elevate issues in a timely manner, and proactively propose solutions
• Create and maintain the program scope, schedule, budget, risk register, and other program infrastructure. Define and facilitate internal meeting cadence to maintain team alignment, short circuit issues, and provide a forum for escalation.
• Provide regular project updates (written and verbal) to internal and external stakeholders
• Identify and communicate the program critical path to ensure cross‑functional alignment and focus.
• Develop and manage budgets (including resource loading) for the program.
• May collaborate with and lead multiple project managers working on one program.
• Define, plan, and facilitate customer meeting cadence, visits, and workshops as required.
• Drive resolution of critical program risks and issues
• May be required to mentor Project Managers in leading their projects.

Qualifications

• 8+ years of successful, demonstrated experience in managing large, technically complex new product development/introduction projects and programs.
• Mastery of common manufacturing process qualification procedures such as PPAP, IQ/OQ/PQ, capability studies, measurement systems analysis, etc.
• Mastery in leading a cross‑functional team comprised of process development engineering, manufacturing engineering, quality engineering, and operations.
• Demonstrated experience managing external relationships, especially with customers.
• Self‑motivated with a strong sense of urgency.
• Basic knowledge of AS9100, GMP, FDA QSR, and ISO 13485 requirements.
• Basic knowledge of GD&T.
• Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.

Travel

Occasional travel to customers and suppliers, including internationally, as required.

Compensation and Benefits

VulcanForms offers a competitive salary and equity package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, VulcanForms provides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with company match.

The annual base salary range for this position is $111,000 to $153,000.