Senior Technical Program Manager, Leo Infrastructure Engineering and Operations

Amazon Inc.; Bellevue (WA); Sur place; USD 149 000 - 201 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Parental leave

Résumé du poste

Amazon's Leo Devices & Systems Infrastructure team seeks a Technical Program Manager to lead development and operations programs for service environments and ServiceNow. You’ll guide cross-functional teams, manage schedules, and coordinate with engineering, security, and export compliance to deliver scalable solutions.

You will analyze fleet health metrics, report to leadership, and drive process improvements while balancing immediate needs with long-term strategy in a regulated environment.

Qualifications

• 5+ years technical product or program management.
• 7+ years working directly with engineering teams.
• 5+ years analytical, quantitative, communication, and presentations experience.
• Experience leading highly technical programs involving infrastructure and systems.
• Experience managing programs across cross-functional teams and release schedules.
• 5+ years PM disciplines including scope, schedule, budget, quality, risk and critical path management.
• Experience defining KPI's/SLA's and reporting to senior leadership.
• Experience in technical program management with software engineering teams.

Responsabilités

• Lead large-scale, complex technical programs across teams and disciplines.
• Develop and execute program plans aligned with Leo's mission and objectives.
• Coordinate across engineering, operations, product, and business teams.
• Identify, assess, and mitigate risks with contingency plans.
• Build relationships with senior leadership, external partners, and regulatory bodies.
• Leverage technical understanding to facilitate decisions and problem-solving.
• Implement and optimize program management methodologies for efficiency.
• Develop and maintain program KPIs with regular leadership updates.

Connaissances

5+ years of technical product or

7+ years working with engineering

5+ years of analytical, quantitative,

Experience leading highly technical

Experience managing technical programs

Outils

ServiceNow

Taninum

Description du poste

Description

Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control: This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Key job responsibilities

• Program Leadership: Lead large-scale, complex technical programs across multiple teams and disciplines, from inception to delivery
• Strategic Planning: Develop and execute comprehensive program plans aligned with Leo's mission and business objectives
• Cross-functional Coordination: Orchestrate efforts across engineering, operations, product, and business teams to ensure seamless program execution
• Risk Management: Identify, assess, and mitigate risks that could impact program success, developing contingency plans as needed
• Stakeholder Management: Build and maintain relationships with senior leadership, external partners, and regulatory bodies, ensuring clear communication and alignment
• Technical Expertise: Leverage technical understanding to facilitate decision-making and problem-solving across teams
• Process Improvement: Implement and optimize program management methodologies to increase efficiency and scalability
• Metrics and Reporting: Develop and maintain program KPIs, providing regular updates to leadership on progress, risks, and outcomes

A day in the life

As a Technical Program Manager on the Leo Devices & Systems Infrastructure team, you'll drive the development and operations programs for service environments and ServiceNow. Your day involves leading and being a part of cross-functional stand-with stakeholders, shared service owners, security and export compliance while collaborating with engineering leads to address technical challenges. You'll analyze fleet health metrics and compliance data to guide program decisions, present status updates to leadership, and coordinate with external partners like ServiceNow and Taninum. The role requires balancing immediate operational demands with long-term strategic planning, all within a regulated environment.

About the team

You will be part of the Leo Devices & Systems Infrastructure team who is responsible for the lifecycle of service environments for manufacturing and design functions along with ServiceNow at Leo. You will lead implementation programs for which the team has ownership in delivery of the outcome with programs ranging from deploying new software to transformation of existing services. In addition, we own ServiceNow for Leo for which you will lead implementation tracks along that service’s roadmap. You and your team will play a crucial role in Leo's mission to deliver reliable internet globally through innovative device management solutions and automation.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of analytical, quantitative, communication, and presentations experience
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience in technical program management working directly with software engineering teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually