Senior Technical Program Manager, Healthcare Platform Leadership

Zocdoc; Palo Alto (CA); Hybrid; USD 195,000 - 250,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Unlimited Vacation

Health benefits (medical, dental, and視

Commuter Benefits

401(k) with employer match

Wellness program

Sabbatical leave

Parental leave

Cell phone reimbursement

Catered lunch

Employee Resource Groups

Job summary

Zocdoc is seeking a Principal Technical Program Manager for Practice Solutions to own and drive complex, cross-functional programs spanning engineering, product, design, analytics, and GTM leadership. You will shape sequencing, dependencies, and risk management for multi-tenant SaaS capabilities across provider directories, scheduling, and AI-assisted services like Zo.

This role offers high visibility and autonomy in a dynamic healthcare tech environment.

Qualifications

• 8+ years in Technical Program Management, Engineering Program Management, or a similar technical leadership role.
• A track record delivering large-scale, cross-functional initiatives in a product-led SaaS environment.
• A strong understanding of distributed systems, cloud architectures (AWS or equivalent), and event-driven systems.
• Demonstrated ability to reason about architectural tradeoffs without owning implementation, and enough technical depth to hold your own in a room full of senior engineers.

Responsibilities

• Organizing and driving the business unit's planning cadence, coordinating inputs and stakeholders across engineering and product and keeping the cycle on track so strategy turns into a clear, committed, sequenced roadmap
• Leading large, multi-quarter platform initiatives that span the Practice Solutions product scope, keeping each part on schedule and the whole program moving
• Translating high-level business and product goals into structured program plans with clear sequencing, milestones, dependencies, and measurable outcomes
• Building the reporting and transparency that give leadership a clear, honest view of status, dependencies, and risk
• Partnering closely with senior engineering leaders to anticipate architectural and operational risks before they surface in production
• Digging into technical issues at the seams between teams, triaging, framing the problem clearly, and pulling the right architects and engineers together to solve it
• Surfacing tradeoffs between speed, scope, reliability, and technical debt, and facilitating clear, well-reasoned decisions at the right level
• Clarifying ownership boundaries and reducing cross-team friction where systems, incentives, or customer journeys overlap
• Establishing and refining lightweight mechanisms that improve transparency, accountability, and long-term platform health
• Communicating program status, risks, and key decisions clearly to executive stakeholders and business unit leadership

Skills

Technical Program Management

Cross-functional leadership

Distributed systems

Cloud architectures (AWS)

Strategic planning

Stakeholder management

Architectural tradeoffs

Communication

Education

Bachelor's degree in a technical field

Tools

AWS

Multi-tenant SaaS

Job description

Zocdoc is seeking a Principal Technical Program Manager for Practice Solutions to own and drive complex, cross-functional programs spanning engineering, product, design, analytics, and GTM leadership. You will shape sequencing, dependencies, and risk management for multi-tenant SaaS capabilities across provider directories, scheduling, and AI-assisted services like Zo.

This role offers high visibility and autonomy in a dynamic healthcare tech environment.