Senior Technical Program Manager, Gen AI CoE

Royal Caribbean Group; Miami (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

Royal Caribbean Group in Miami, FL, invites a Senior Manager, Program Management to lead the Gen AI Center of Excellence. This full-time role oversees end-to-end delivery of AI initiatives across brands, partnering with data engineers, AI/ML teams, and security.

You will own intake, demand management, portfolio governance, and the AI Ambassador program, driving efficiency, cost forecasts, and executive reporting in a fast-paced enterprise environment.

Qualifications

• Minimum of 8 years in technical program management, product management, or engineering delivery leadership, with at least 3 years leading AI/ML or Gen AI initiatives.
• Demonstrated experience managing a multi-initiative portfolio with competing stakeholders and constrained engineering capacity.
• Track record of taking Gen AI or advanced analytics solutions from concept through enterprise production deployment — not pilots alone.
• Experience establishing intake, demand management, and prioritization processes in an environment where they did not previously exist.

Responsibilities

• Intake, Demand Management & Portfolio Governance: Own the Gen AI intake process end to end — front door for business requests across brands and units, from acknowledgment through qualification, sizing, and disposition.
• Program & Delivery Management: Manage delivery of multiple Gen AI programs, milestones, dependencies, and critical path across engineering, platform, data, security, and business stakeholders.
• Own the product roadmap for the Gen AI portfolio, balancing new use cases against platform hardening and technical debt.
• Drive adoption and post-deployment value realization; sunset or rework solutions that are not delivering against their business case.
• Serve as the operational lead for the AI Ambassador program across multiple business functions.

Skills

Program management

AI/ML leadership

Executive communication

Agile delivery

Education

Bachelor’s degree in technology or engineering

Tools

JIRA

Confluence

Azure DevOps

Job description

Royal Caribbean Group in Miami, FL, invites a Senior Manager, Program Management to lead the Gen AI Center of Excellence. This full-time role oversees end-to-end delivery of AI initiatives across brands, partnering with data engineers, AI/ML teams, and security.

You will own intake, demand management, portfolio governance, and the AI Ambassador program, driving efficiency, cost forecasts, and executive reporting in a fast-paced enterprise environment.