End User Experience Senior Analyst — AI & Data Insights

Royal Caribbean Group; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Royal Caribbean Group is seeking a Senior Analyst, End User Experience for the Guest Travel Services Team, based onsite in Miramar, Florida. The role focuses on air product support, analytics platforms, and automation initiatives to improve operations and decision-making.

Responsibilities include leading BI reporting, leveraging AI tools, and partnering with IT and vendors to deliver scalable solutions. This role requires strong data analysis, programming, and communication skills in a

Qualifications

• Master’s degree or equivalent experience in engineering, stats, or related field.
• Bachelor’s degree in CS or business-related field.
• 3+ years of related work experience preferred.

Responsibilities

• Lead development, implementation and support of BI reporting and user tools; drive efficiency and improvements.
• Define user requirements and translate business needs into analytics solutions.
• Collaborate with stakeholders, IT, and vendors to design AI-enabled solutions.

Skills

Python

SQL

APIs

Power BI

Tableau

AI-Driven Analytics

Data Visualization

Data Analysis

Prompt Engineering

Education

Master’s degree in Industrial Engineering or Statistics

Bachelor’s degree in Computer Science or Business Development

Tools

Cloud analytics platforms

Low-code/No-code tools

AI-enabled BI solutions

Job description

Royal Caribbean Group is seeking a Senior Analyst, End User Experience for the Guest Travel Services Team, based onsite in Miramar, Florida. The role focuses on air product support, analytics platforms, and automation initiatives to improve operations and decision-making.

Responsibilities include leading BI reporting, leveraging AI tools, and partnering with IT and vendors to deliver scalable solutions. This role requires strong data analysis, programming, and communication skills in a