Senior Technical Product Support Engineer

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 111,000 - 152,000; Full time

Job summary

Applied Materials, Inc. in Santa Clara, CA is seeking a full-time technical support engineer responsible for the end-to-end support of a specific customer, including escalations, fleet performance, system installations, and upgrade programs.

You will act as the liaison between the customer and engineering, provide documentation, participate in ECO reviews, and generate system performance data while traveling up to 50% as needed.

Qualifications

• Experience providing technical support and field service for complex equipment.
• Ability to read engineering docs and follow procedures precisely.
• Strong communication and problem-solving skills under pressure.

Responsibilities

• Provide technical support and documentation to field engineers and technicians.
• Support installations, operation, calibration, service, and testing of new hardware/software.
• Lead ECO reviews to ensure data supports fixes and communicate results.
• Generate and present system performance data (MTBF, MTBI, availability) and related metrics.
• Create and review documentation on improvements, upgrades, and support plans.
• Present at customer levels and ensure successful field implementation.

Skills

Technical support

Field service

Customer communication

Documentation

Job description

Applied Materials, Inc. in Santa Clara, CA is seeking a full-time technical support engineer responsible for the end-to-end support of a specific customer, including escalations, fleet performance, system installations, and upgrade programs.

You will act as the liaison between the customer and engineering, provide documentation, participate in ECO reviews, and generate system performance data while traveling up to 50% as needed.