Senior Technical Onboarding & Integration Lead

EPITEC; Omaha (NE); On-site; USD 96,000 - 131,000; Full time

Job summary

EPITEC in Omaha, NE seeks a Senior Technical Program Manager to lead client onboarding and enablement programs in a fast-paced environment. You will coordinate across engineering, product, professional services, and clients to deliver secure, scalable integrations and rapid time-to-value.

Responsibilities include defining scope and milestones, building repeatable onboarding playbooks, managing API and data migration projects, and guiding executive communications.

Qualifications

• 7+ years of program or project management experience with onboarding programs.
• Experience delivering complex integrations across multiple engineering teams.
• Strong client-facing skills with executive presentation ability.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, CI/CD.
• Proven ability to manage multi-party dependencies and negotiate trade-offs.

Responsibilities

• Lead end-to-end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and escal pro-actively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

Skills

Program management

Client onboarding

Stakeholder management

Cross-functional leadership

Problem solving

Agile delivery

Jira & Confluence

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems or equivalent

Tools

Jira

Confluence

Salesforce or equivalent

Job description

EPITEC in Omaha, NE seeks a Senior Technical Program Manager to lead client onboarding and enablement programs in a fast-paced environment. You will coordinate across engineering, product, professional services, and clients to deliver secure, scalable integrations and rapid time-to-value.

Responsibilities include defining scope and milestones, building repeatable onboarding playbooks, managing API and data migration projects, and guiding executive communications.