Senior Tech Program Manager — Client Onboarding

Randstad Digital Americas; Omaha (NE); On-site; USD 200,579,000 - 267,916,000; Full time

Benefits offered by this job

Medical

Prescription coverage

Dental

Vision

401K plan

Short-term disability

Life insurance

Job summary

Randstad Digital Americas seeks an experienced Program Manager to lead technical onboarding for strategic clients in Omaha. You will define scope, milestones, and acceptance criteria, while building repeatable onboarding playbooks and automation to reduce cycle time.

Responsibilities include managing API/Data integration projects, coordinating across engineering, product, security, QA, and vendors, and guiding executive communications.

Qualifications

• 7+ years of program or project management experience with at least 3 years leading technical, client facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD.
• Proven experience managing multi party dependencies (internal teams, vendors, client IT) and negotiating trade offs under time pressure.
• Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization and stakeholder management skills.

Responsibilities

• Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and elevate proactively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

Skills

Program management

Onboarding

APIs

Cloud

Stakeholder management

Jira/Confluence

Education

Bachelor's degree

Tools

Jira

Confluence

Salesforce

CI/CD

Job description

Randstad Digital Americas seeks an experienced Program Manager to lead technical onboarding for strategic clients in Omaha. You will define scope, milestones, and acceptance criteria, while building repeatable onboarding playbooks and automation to reduce cycle time.

Responsibilities include managing API/Data integration projects, coordinating across engineering, product, security, QA, and vendors, and guiding executive communications.