Senior Technical Lead

DMI (Digital Management, Inc.); United States; Remote; USD 153,000 - 191,000; Full time

Job summary

DMI, a federal IT services provider, seeks a Senior Technical Lead to oversee the IT Application Operations and Maintenance for a federal contract. The role requires guiding a skilled team, managing incident resolution, and ensuring regulatory compliance and security across IT systems.

The candidate will coordinate with client leads, manage change processes, and deliver performance reports that drive continuous improvement while maintaining exceptional customer service and operational discipline.

Qualifications

• Bachelor's Degree in computer science, information technology, or business administration.
• 8+ years of relevant experience in IT operations or federal contract environments.
• ITIL and PMP certifications are a plus.

Responsibilities

• Lead the COTS application Operations and Maintenance (O&M) team and align priorities with customer needs.
• Oversee ticketing, incident resolution, and adherence to SLAs while maintaining high customer satisfaction.
• Review Change Requests for impact analysis and coordinate with Change Control and client leads.
• Ensure compliance with federal regulations and security standards; perform regular audits and risk assessments.
• Develop reports on performance metrics and drive continuous improvement initiatives.

Skills

Leadership

Communication

Budgeting

Education

Bachelor's Degree in a relevant field

Job description

Senior Technical Lead

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking an experienced and highly organized Senior Technical Lead to oversee our IT Application Operations and Maintenance for a federal government contract. The Senior Technical Lead will be responsible for leading a team of highly skilled professionals, ensuring exceptional customer service, troubleshooting technical issues, and maintaining IT systems that support federal operations. This position requires in-depth knowledge of COTS applications, IT infrastructure, federal regulations, and the ability to effectively manage and optimize application operations and maintenance.

Duties and Responsibilities

• Leadership & Team Management:
  • Lead the COTS application support team and provide day-to-day direction on priorities and technical execution.
  • Maintain technical excellence within the COTS application Operations and Maintenance (O&M) group and promote operational discipline (e.g., controlling emergencies, managing outages and degradations)
  • Serve as the technical escalation point for application support questions, tickets and coordination issues.
  • Conduct performance reviews and offer feedback for continuous improvement.
  • Foster a collaborative and solution-oriented team culture.
• Ticket Management:
  • Oversee the day-to-day activities of the COTS group, including managing ticketing systems, troubleshooting, and escalating complex issues to appropriate technical teams.
  • Ensure timely and accurate resolution of incidents and service requests, adhering to established SLAs.
  • Maintain high levels of customer satisfaction by providing professional, clear, and courteous communication.
• Technical Support & Troubleshooting:
  • Review all Change Requests (CRs) prior to submission to Change Control Board (CCB) to ensure proper impact analysis and planning of each change request.
  • Oversee application upgrades, patches and migration for COTS applications group.
  • Coordinate with the relevant client leads on backlog prioritization.
• Compliance & Security:
  • Ensure adherence to all relevant federal regulations, including cybersecurity policies, privacy standards, and operational security protocols.
  • Conduct regular audits and risk assessments to ensure compliance with federal IT requirements and best practices.
  • Collaborate with cybersecurity teams to manage vulnerabilities and maintain secure IT infrastructure.
• Reporting & Continuous Improvement:
  • Develop and maintain detailed reports on COTS performance, including metrics on incident resolution times, customer satisfaction, and issue trends.
  • Analyze performance data to identify areas for improvement and implement process improvements.
  • Stay updated on emerging technologies and industry trends, integrating them into IT operations as appropriate.

Qualifications

Education and Years of Experience:

• A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 8+ years of relevant experience.
• Certifications such as ITIL and PMP is a plus.

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
• Effective communication with stakeholders, team members, and senior management.
• Budgeting and financial oversight skills to effectively manage the contract
• Ability to allocate resources efficiently and track expenses.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirements needed for this position.

Location: Remote, US

Minimum Salary Rate

$152,513

Median Salary Rate

$190,642

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.