Remote Senior Technical Lead, Federal IT & COTS Ops

DMI; United States; Remote; USD 153,000 - 191,000; Full time

Job summary

DMI is seeking a Senior Technical Lead to oversee IT Application Operations and Maintenance for a federal government contract. You will lead a skilled team, ensure excellent customer service, troubleshoot complex issues, and maintain systems supporting federal operations.

This role requires strong knowledge of COTS applications, IT infrastructure, and regulatory compliance. Responsibilities include leadership, ticket management, change control coordination, compliance enforcement, and continuous

Qualifications

• Bachelor’s degree in a relevant field such as computer science, information technology, or business administration.
• 8+ years of relevant experience required.
• ITIL and PMP certifications are a plus.

Responsibilities

• Lead the COTS application Operations and Maintenance team and set priorities.
• Manage ticketing, incidents, and service requests within SLAs.
• Review Change Requests and coordinate with Change Control Board for impact analysis.
• Ensure compliance with federal regulations, cybersecurity policies, and security standards.
• Develop reports on performance, incidents, and trends; drive continuous improvement.

Skills

Leadership

Stakeholder communication

ITIL

PMP

COTS applications

Team mentorship

Incident handling

Education

Bachelor’s degree in CS/IT/related

Tools

Jira

ServiceNow

Change Control Board

Job description

DMI is seeking a Senior Technical Lead to oversee IT Application Operations and Maintenance for a federal government contract. You will lead a skilled team, ensure excellent customer service, troubleshoot complex issues, and maintain systems supporting federal operations.

This role requires strong knowledge of COTS applications, IT infrastructure, and regulatory compliance. Responsibilities include leadership, ticket management, change control coordination, compliance enforcement, and continuous