Senior Technical Lead: Cloud, Security & Strategy

Centre Technologies

Georgia

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Centre Technologies seeks an experienced Technical Lead to serve as the senior technical resource within client-facing service delivery teams. You will work with Service Delivery Managers, vCIOs, and consultants to resolve complex issues, guide technology decisions, and elevate team capabilities.

You will develop deep knowledge of customer environments, driving reliability, security, and performance while mentoring other professionals.

Qualifications

6+ years of progressive IT infrastructure or managed services experience.
Experience supporting multiple customer environments simultaneously.
Advanced troubleshooting across Microsoft, cloud, networking, and security platforms.
Strong customer-facing communication skills.
Proven ability to explain technical concepts to non-technical audiences.
Experience providing technical leadership without direct management responsibilities.

Responsibilities

Serve as the highest-level technical escalation resource within assigned Client Services Team.
Troubleshoot and resolve complex infrastructure, cloud, networking, endpoint, and security issues.
Lead root cause analysis for recurring or high-impact incidents.
Provide technical leadership during critical outages and service interruptions.
Communicate clearly with customers, internal stakeholders, and other service delivery teams during escalations.
Maintain ownership of escalated issues through resolution.
Mentor Tier 1 and Tier 2 consultants through technical coaching and guidance.
Assist with technical training and knowledge-sharing initiatives.
Review troubleshooting approaches and assist team members with challenging technical issues.
Promote technical excellence and continuous learning.
Serve as a trusted technical resource across the organization.
Maintain accurate and thorough technical documentation.
Contribute to process improvements and service delivery initiatives.
Support change management and implementation planning.
Participate in escalation and after-hours support requests as required.