Technical Lead

Centre Technologies; Georgia; On-site; USD 120,000 - 160,000; Full time

Job summary

Centre Technologies seeks an experienced Technical Lead to serve as the senior technical resource within client-facing service delivery teams. You will work with Service Delivery Managers, vCIOs, and consultants to resolve complex issues, guide technology decisions, and elevate team capabilities.

You will develop deep knowledge of customer environments, driving reliability, security, and performance while mentoring other professionals.

Qualifications

• 6+ years of progressive IT infrastructure or managed services experience.
• Experience supporting multiple customer environments simultaneously.
• Advanced troubleshooting across Microsoft, cloud, networking, and security platforms.
• Strong customer-facing communication skills.
• Proven ability to explain technical concepts to non-technical audiences.
• Experience providing technical leadership without direct management responsibilities.

Responsibilities

• Serve as the highest-level technical escalation resource within assigned Client Services Team.
• Troubleshoot and resolve complex infrastructure, cloud, networking, endpoint, and security issues.
• Lead root cause analysis for recurring or high-impact incidents.
• Provide technical leadership during critical outages and service interruptions.
• Communicate clearly with customers, internal stakeholders, and other service delivery teams during escalations.
• Maintain ownership of escalated issues through resolution.
• Mentor Tier 1 and Tier 2 consultants through technical coaching and guidance.
• Assist with technical training and knowledge-sharing initiatives.
• Review troubleshooting approaches and assist team members with challenging technical issues.
• Promote technical excellence and continuous learning.
• Serve as a trusted technical resource across the organization.
• Maintain accurate and thorough technical documentation.
• Contribute to process improvements and service delivery initiatives.
• Support change management and implementation planning.
• Participate in escalation and after-hours support requests as required.

Skills

Customer-facing communication

Technical leadership

Advanced troubleshooting

Problem solving

Tools

Microsoft 365

Azure

VMware vSphere

Hyper-V

Active Directory

Job description

Position Summary

Centre Technologies is seeking an experienced Technical Lead to serve as the senior technical resource within our client-facing service delivery teams.

As a Technical Lead, you will work closely with Service Delivery Managers, vCIOs, and technical consultants to resolve complex technical issues, provide strategic guidance, improve customer environments, and elevate the technical capabilities of the team.

You will act as the technical expert for a portfolio of customers, developing a deep understanding of their environments and helping drive technology decisions that improve reliability, security, performance, and business outcomes.

This role is ideal for a highly skilled engineer who enjoys solving complex technical challenges while influencing customer strategy and mentoring other technical professionals.

Essential Duties and Responsibilities

• Serve as the highest-level technical escalation resource within assignedClient Services Team.

• Troubleshoot and resolve complex infrastructure, cloud, networking, endpoint, and security issues.

• Lead root cause analysis efforts for recurring or high-impact incidents.

• Provide technical leadership during critical outages and service interruptions.

• Communicate clearly and effectively with customers, internal stakeholders, and other servicedelivery teamsthroughout technical escalations.

• Maintain ownership of escalated issues through resolution.

Customer Environment Ownership

• Develop andmaintain deep technical knowledge of assigned customer environments.

• Review ticket trends, recurring incidents, and operational risks to identifyimprovement opportunities.

• Perform proactive assessments focused on security, stability, scalability, and operational maturity.

• Ensure customer environments align with Centre standards and best practices.

• Drive continuous improvement initiatives that reduce support volume and improve customer outcomes.

Strategic Technology Guidance

• Partner with vCIOsand Service Delivery Managers to provide technical insight during customer planning discussions.

• Assistin the development of customer technology roadmaps and strategic recommendations.

• Evaluate technical risks and assistin prioritizing remediation efforts.

• Identify opportunities for modernization, automation, and operational improvement.

• Provide technical consultation regarding cloud, security, infrastructure, and Microsoft technology investments.

Team Development & Technical Influence

• Mentor Tier 1 and Tier 2 consultants through technical coaching and guidance.

• Assist with technical training and knowledge-sharing initiatives.

• Review troubleshooting approaches and assist team members with challenging technical issues.

• Promote technical excellence, accountability, and continuous learning.

• Serve as a trusted technical resource for peers across the organization.

Operational Excellence

• Maintain accurate and thorough technical documentation.

• Contribute to process improvements and service delivery initiatives.

• Support change management and implementation planning.

• Participate in escalation and after-hours support requests as required.

Required Experience

• 6+ years of progressive IT infrastructure or managed services experience.

• Experience supporting multiple customer environments simultaneously.

• Advanced troubleshooting experience across Microsoft, cloud, networking, and security platforms.

• Strong customer-facing communication skills.

• Proven ability to explain technical concepts to non-technical audiences.

• Experience providing technical leadership without direct management responsibilities.

Technical Expertise

• Microsoft Technologies: Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, Active Directory, Group Policy, Windows Server.

• Cloud & Virtualization: Microsoft Azure, Azure Virtual Machines & Virtual Desktops, Storage & Networking, Identity Management, VMware vSphere, Hyper-V.

• Networking: TCP/IP, DNS, DHCP, VPN technologies, VLANs, routing and switching, wireless networking, firewalladministration.

• Security: Multi-Factor Authentication, Conditional Access, Endpoint Protection, Vulnerability Management, Identity Security, Incident Response, securitybest practices.

• Backup & Recovery: Backup administration, disaster recovery planning, business continuity solutions, restore testing and validation.