Senior Technical Documentation Consultant (Contract)

PKR; United States; Remote; USD 83,000 - 165,000; Full time

Benefits offered by this job

Fully remote

1099 contractor

Hourly engagement

Direct access to stakeholders

Job summary

PKR is seeking a Senior Technical Documentation Consultant to overhaul its client documentation portal. You will own the project end-to-end, from discovery and information architecture through writing, validation, publishing and handover.

The portal serves product managers, developers, and anti-fraud teams, with a remote, 1099 hourly engagement. You will audit current materials, propose structure and milestones, and write guides covering use cases, prerequisites, and integration paths while

Qualifications

• Portfolio of substantial documentation portals or major overhauls delivered for SaaS platforms/APIs/SDKs.
• Strong hands-on technical fluency: read code, work with APIs/SDKs, run sample integrations, inspect requests/responses.
• Experience writing for both technical and non-technical audiences at the right depth.

Responsibilities

• Audit the current portal and benchmark against leading developer platforms.
• Propose a portal structure and prioritized delivery plan with scope, milestones, review owners and acceptance criteria.
• Write a capability guide and integration guide covering use cases, prerequisites, tradeoffs and right integration path.
• Document the full client journey: platform concepts, integration paths, setup, credentials, request/response flows, code samples, diagrams, testing and launch.
• Interview Product, Engineering, Customer Success, Support, Fraud and Compliance experts and reconcile conflicting explanations.
• Verify technical guidance through hands-on testing and flag product gaps rather than filling them with assumptions.
• Design navigation, page templates, search terms and a consistent glossary, deliver usable sections in stages.
• Use approved AI tools to speed up research, writing and consistency checks, with all output technically validated.
• Hand over editable source content, templates and a maintenance process the client’s team can sustain.

Skills

Docs Portals

APIs/SDKs

Tech Fluency

Writing & IA

Independent Consulting

AI Tools for Docs

Accuracy & Verification

Docs-as-Code Tools

Tools

Docs-as-Code Tools

API Testing Tools

Diagramming Tools

Job description

Who Our Client Is:

Our client provides geolocation and fraud prevention technology for regulated online gaming operators. Its platform helps operators meet complex regulatory and operational requirements while delivering reliable, real-time geolocation experiences.

What Our Client Needs:

Our client is seeking a Senior Technical Documentation Consultant to overhaul its client documentation portal. The goal is a resource that helps prospective clients evaluate the platform and helps existing clients integrate and operate it. You'll own the project end-to-end, from discovery and information architecture through writing, validation, publishing and handover. The portal must serve three audiences, each with its own clear learning path: product managers, developers and technical architects, and anti-fraud and risk teams. This is a remote, independent contractor (1099) engagement billed hourly. It starts with a discovery and audit phase, followed by an overhaul with an agreed scope and budget.

What You'll Do:

• Audit the current portal and supporting material for gaps, conflicting guidance, outdated content and recurring client questions, and benchmark against leading developer platforms
• Propose a portal structure and prioritized delivery plan with scope, milestones, review owners and acceptance criteria
• Write a capability guide and integration decision guide covering use cases, prerequisites, tradeoffs, limitations and the right integration path for each scenario
• Document the full client journey: platform concepts, integration paths, implementation (setup, credentials, request/response flows, code samples, diagrams), testing and launch, fraud analysis and operations, and troubleshooting
• Interview Product, Engineering, Customer Success, Support, Fraud and Compliance experts, and reconcile conflicting explanations
• Verify technical guidance through hands-on testing, and flag product gaps rather than filling them with assumptions
• Design navigation, page templates, search terms and a consistent glossary, and deliver usable sections in stages
• Use approved AI tools to speed up research, writing and consistency checks, with all output technically validated
• Hand over editable source content, templates and a maintenance process the client's team can sustain

What You'll Need:

• A portfolio of substantial documentation portals or major overhauls you personally delivered for SaaS platforms, APIs or SDKs
• Strong hands-on technical fluency: you can read code, work with APIs and SDKs, run sample integrations and inspect requests and responses
• Experience writing for both technical and non-technical audiences at the right depth for each
• Excellent writing, editing and information architecture skills, including tutorials, conceptual guides, references, diagrams and troubleshooting content
• Experience scoping, estimating and delivering independent consulting engagements
• A rigorous approach to accuracy: you test instructions, resolve contradictions and separate supported behavior from assumptions
• Strong working knowledge of AI tools for technical documentation, and of their limits
• Helpful: geolocation, fraud prevention, identity or security products, regulated software, docs-as-code tools or gaming industry experience

What They Offer:

• Fully remote; candidates outside the US may be considered
• Flexible, part-time schedule with predictable weekly capacity
• A high-visibility project with direct access to product, engineering and executive stakeholders
• Possible ongoing maintenance work after the engagement