Senior Technical Delivery Lead – AI & Digital Platforms

AKQA; San Francisco (CA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

AKQA in San Francisco is seeking a Senior Technical Delivery Manager to own a portfolio of client retainers, delivering technical enhancements and ongoing support in a hybrid, in-office/remote setup. You will steer Agile delivery, coordinate with engineering teams, and drive continuous improvements and new opportunities while maintaining strong client relationships.

You will operate in a fast-paced environment at the intersection of design and technology, leveraging modern architectures and

Qualifications

• Experience delivering digital products in technical, continuous delivery environments.
• Strong Agile capability and collaboration with engineers.
• Understanding of modern architectures (headless, composable, cloud-based).
• Confident stakeholder management and communication skills.
• Highly organized, detail-oriented, and adaptable.
• Interest in AI and emerging technologies.

Responsibilities

• Oversee the delivery of technical enhancements, website support, and maintenance across the technical portfolio of client retainers, partnering closely with the dedicated development team to manage workloads effectively and ensure high-quality outcomes and client satisfaction.
• Drive backlog refinement and capacity planning, utilising Kanban boards and Agile principles to optimise workflow, ensure consistent velocity, and manage the flow of work efficiently across the portfolio.
• Foster strong collaboration across internal and client teams, leveraging Agile/Scrum principles to remove bottlenecks, enhance workflow efficiency, and solve technical challenges.
• Act as the primary day-to-day client contact, cultivating trusted, long-term partnerships while effectively managing expectations and communicating risks and progress.
• Optimise support & maintenance operations by implementing continuous improvement processes and enhancing technical delivery standards to drive operational excellence.
• Support the identification and delivery of new opportunities within existing accounts and drive the delivery of new, emergent projects.

Skills

Agile/Scrum

Stakeholder management

Cloud architectures

AI awareness

Delivery leadership

Cross-functional collaboration

Job description

AKQA in San Francisco is seeking a Senior Technical Delivery Manager to own a portfolio of client retainers, delivering technical enhancements and ongoing support in a hybrid, in-office/remote setup. You will steer Agile delivery, coordinate with engineering teams, and drive continuous improvements and new opportunities while maintaining strong client relationships.

You will operate in a fast-paced environment at the intersection of design and technology, leveraging modern architectures and