Senior Technical CX Lead for API & Microservices

Socket.dev; Town of Texas (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Kong Inc., the AI Connectivity Company, is seeking a Customer Experience professional to join the CX team. You will empower customers to leverage APIs and microservices, guiding them through adoption and ensuring they realize value from Kong investments.

You’ll own relationships across a portfolio of customers in the Americas, collaborate with Sales and Product, and help innovate tooling and processes to improve outcomes and efficiency.

Qualifications

• Experience in SaaS or infrastructure software is a plus.
• Excellent communication and organizational abilities.
• Ability to manage a customer lifecycle and adoption plans.

Responsibilities

• Coach customers throughout their lifecycle and collaborate with CX teams.
• Define what good adoption looks like and why recommended actions are needed.
• Work with Sales and Product to maximize customer value from Kong.
• Help innovate tooling and processes to improve efficiency and outcomes.
• Engage in cutting-edge customer projects and knowledge sharing.

Skills

Builder mentality

Self-starter

Strong communication

Organizational skills

Cloud native understanding

Tools

Kubernetes

APIM

CI/CD

Job description

Kong Inc., the AI Connectivity Company, is seeking a Customer Experience professional to join the CX team. You will empower customers to leverage APIs and microservices, guiding them through adoption and ensuring they realize value from Kong investments.

You’ll own relationships across a portfolio of customers in the Americas, collaborate with Sales and Product, and help innovate tooling and processes to improve outcomes and efficiency.